Med MartReviews of medmartonline.com

I would give minus stars if I can. The bed came broken.

I phoned MedMart prior to ordering a commode/toilet chair, to ensure the item was in stock and would ship as indicated on the website ("Ships by Jun 14th"). The item shipped immediately, and was received on Jun 10th. HOWEVER... It was a USED item. Wheels were dirty and with a worn "stripe" around the center of each wheel, the plastic wrap that was supposed to be around the footrest was already removed, and the arm supports were already attached -- despite the User Manual stating clearly: "Assembly upon delivery: The product is supplied with parts assembled with the exception of the arm supports and footrests. Assemble as shown in figures D and F." The MedMart website also clearly states: "For hygienic reasons this item is No Return - No Exchange". SO WHY/HOW DID I RECIEVE A CLEARLY USED ITEM? I called 3 times (immediately upon receipt of the item) and remained on hold with Customer Service for 15-20 minutes each time and never reached a representative -- the line would automatically disconnect, indicating a call back would be received. Unacceptable again -- as I selected the option to wait on the line each time, at the beginning of the call. Additionally, they also sent me the wrong seat. An "upgraded", more expensive version of what I ordered -- which I did not want. Finally, I wrote a 1-star review on their website, received a confirmatory e-mail to ensure I actually was the one who wrote the review, to which I positively responded. That was 3 days ago. The website does not reflect my review anywhere. I also sent an e-mail to MedMart's help desk site -- no responses to date.

Staff was pleasant to talk to and got me took care of without any problem

The mattress was great. The sheets we ordered had a hole in them. It would be nice if you replaced the sheets. Thank you. Vanessa marston

The purchase experience was clear and simple.

I ordered online and it was a breeze. Had no problems what so ever. I look forward to a good relationship with the sales team.

The experience on ordering the chair was very easy and understanding. When a issue came up they responded very quickly and took care of it. Now just waiting for the chair to come. Then a update

I received my chair late and Med Mart doesn't have enough custmor service to help when there is a problem. I call 3 time to be put on hold until the line times out and ask you to leave a message or call back