Med MartReviews of medmartonline.com

Support help answered all my questions, was super nice and took his time with my call. Would buy from them in the future.

A little problem getting my account setup and but she was able to place the order on the phone.

Kristin was very helpful!

Kristen was so helpful in answering my husband and my questions. She was friendly and knowledgeable and very, very patient. You have a great customer service representative in Kristen!

Stacy was AWESOME!! She was SO helpful!!

I purchased a Medline full electric hospital bed with MedMart on 8/22/22 and need assistance with bed assembly due to head and foot not raising. A ticket was created on 9/6/22 by MedMart support team, I have not heard back from this company. The sale person Kristan told me the bed is very easy to install, only need screw driver. Indeed it was not easy. I called her and left messages to have her call me back, she never responded. I also called MedMart to call me back, I have not received a call as of now. I am very dissapointed. I am hoping MedMart can help me with the issue.

I will never buy from them again. I ordered a platform lift on Sept 6th was told it would be shipped on the 9th and to expect delivery by the 17th. After waiting patiently until the 17th with no delivery I called the customer service. Was told they hadn’t gotten a ship date from the manufacturer; they would contact them and get back to me. I called again on the 19th no answer at customer service, had to leave a message. Called 20th, was told it should be shipped out in 2 weeks. When I complained they supposedly transferred me to the sales representative who sold me the platform. Of course, she was not available and they promised to call me back. NO CALL I called again today. Still can’t get through to my sales rep. but the representative I did talk to tried to tell me they were still waiting to hear back from the manufacture. [ completely different excuse than the last time I called] I told them if all I was going to get was the run around, I would just cancel my order and they could refund my $6668.20 The rep I talked to of course could not do that. So, I asked to speak to the manager and of course was told they would give her a message and she would call me ASAP. It has been almost an hour and guess what no one’s called me back. Terrible way to run a business. I will be pursuing legal action if I don’t receive some cooperation very soon.

all went well. great people to do business with.