Ramon C.
Everything has gone wrong with this…
Everything has gone wrong with this order delays. Then today I received my product after so many calls and frustration on the line. Not to say that the product was not cheap at all more then 1000.00 dlls.. Anyway I received the product and the person from Fed Ex was so embarrassed cus the box had been open and tape up again, very poorly, he said he had reported already to his agency and for us to check cuz that was how he received it. I went how during lunch to check on the product and to my surprise it was not even a box it was several boxes taped together with tape as I open the so call box the chair was torn very poorly package . I been trying to contact a representative and I get disconnected after wait for a long time on the line. I am in the process of calling the customer service from the financing to see if they can help, or report to consumer product. I will no longer buy from this agency again .
Response from Med MartSep 7, 2024
We understand your frustration with the delays and the condition of your order. We are sorry for the inconvenience and disappointment this has caused. We appreciate you bringing this to our attention and will work to improve our processes to prevent similar situations in the future.


