Med MartReviews of medmartonline.com

The installers did an outstanding job. the salesperson did a superb job. The company, Hub Group's performance was very poor. My experience, I received a text message call on Monday, January 12, 2026 stating that I bed would be shipped to my residence on January 13, 2026 between the times 11:30 to 3:30. I received phone call from a Hub Group representative stating the same thing. On January 13, 2026, no calls or texts. I called the Hub Group and left five messages, no responses. I call Med Mart, the representative acted like I was incorrect in telling him that Hub Group had contacted with a person. I corrected him and he stated that I would receive a call the next day to discuss the shipment. I did receive a call on the January 14, 2026, asking if I could receive a shipment on January 15, 2026. I told the representative that I need to call her back, since I had hired someone to be at the residence for the first shipment, to see if they would be available for January 15, 2026. I called back and left a message. The Hub Group has a Computer AVITAR to walk through their menu, it takes five times to get a human on the line, then it is an answering service which can only take a message. On the day of shipment January 15, 2026, I received a call at 6:20 AM, AUTOMATED, that my shipment was coming in 30 minutes. The shipment came at 8:03. The Hub Group Notification process is less than desirable.

I was able to order a new sling for my Hoyer without any problems. I appreciate your website being easy to maneuver.

My order was handled by Stacy. Jan.14,2026 Connie Garner. I wish every order I place, which is very often since I am 84, would be as courteous and helpful as Stacy. So good dealing with you.

Agent was more than helpful

Very knowlegable and helpful

I know I can depend on medical supplies when needed.

We ordered a vertical wheelchair lift so we can move my wheelchair bound mother to our home. When it arrived, on December 8 the gate was damaged, including the wiring. We reported it to the shipping company and then to Med Mart. We have had nothing but a run around trying to get this taken care of. We have sent pictures--it is still in the original packaging. They said the manufacturer wouldn't replace it because it wasn't reported correctly. Then they said they would replace it, but needed more info. They have not contacted us and when we asked for a number to call, we were given the number for the wrong company! Now, more than a month later we still have no lift! We will never order from them again. And we will not recommend them to anyone else.

The sales rep was very knowledgeable about the products I wanted to buy and made the ordering process simple and understandable. I have 100% confidence this will be handled well. I have contacted several other companies and NO ONE knew what Sean did. How I wish I had contacted you folks sooner.