Medical GuardianReviews of medicalguardian.com

You called right away after my fall

This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account. I was overcharged by a significant amount, and I should have monitored my statements more closely. What makes this worse is that they make cancellation extremely difficult, and even when you call, it still doesn’t seem to get resolved. This feels like a company that makes it easy to sign up and nearly impossible to leave.

Just makes me feel good knowing I have help when I need it

Dependable company that's always watching out for your safety. You always know you can get help when you need it.

I had fallen at 2:00 AM. After about an hour trying to get up, I decided I was going to have to get help. I had only had my Medical Guardian for about three weeks. I pushed the button for help and the automated voice came right on. I said I needed help, and they said they would connect me. Which they did right away. I told the man that I did not need an ambulance, but to contact my emergency contact. He came back and said that they did not answer, but he had left a message and would keep trying until he reached them. He came back and said they would be right over. Everything worked perfectly. I couldn't reach a phone, but had my call button around my neck. Saved the day!

My parents are very old and we have to keep the Medical Guardian lanyard on them. They could easily fall but this gives us some peace that we can get notified fast if they need help.

Fast and easy service

Ordered this for my mother and she didn't like wearing it. I called to cancel the service in March of 24 and have been unable to get them to stop taking money out of my account. This is unethical. Do not do business with these people.