Medical GuardianReviews of medicalguardian.com

The Medical Guardian website is impossible to navigate. Once my mother passed away, they insisted that the device had to be returned even though it was purchased, not rented. They promised a refund upon cancellation, but did not issue the refund. My recommendation is not to use Medical Guardian.

My parents moved in with us a year ago so we could help care for my Mom who has Parkinsons. She is a fall risk and has already fallen and injured herself. I purchased the Medical Guardian System and am very impressed with it so far. The customer service has been great and the system works as advertised. I can actually go on the phone app and see the system is connected. It gives me peace of mind and is worth every penny.

Needed a portable device to detect falls. Called Medical Guardian, very nice man PROMISED the watch would work in my area and said if not, it could be returned. I received the watch, charged it and it DID NOT work! Tried to call multiple times with over 20 minute wait. Sent it back and they partially refunded my credit card. Fought it and unfortunately lost. So a senior on fixed income SCAMMED! They charged $60.45 to restock, senior friendly, right? I now have an Apple watch and feel safe!

We could not use the service due to having a tin roof and no landline. Fine, I promptly sent the cancellation letter back through the mail immediately. Then several weeks later I see a $36 charge in my checking account for service I never received. I called and was told they never received the cancellation letter, but when they did they would prorate the charge and refund me the remainder, keeping in mind that I never had one day of service! Ok, I thought, I will wait until they get the cancellation letter. This month, low and behold, another $36 charge, and so I called them again and was told, yes, you guessed it, they didn’t receive the letter. Red flags are popping up all over, because I honestly can’t remember any of my recent missives not reaching their destinations. So the agent, who I might add was a bit snippy, offers me the option of getting another cancellation letter by email that I can sign and return. Of course, I will need to wait 24 hours to receive it, so that is my current situation. I noticed that the reviews are either love them or hate them, and many of the hate them reviews involve cancellations that somehow are as complicated as brain surgery. I am notifying my bank to put a stop to any more deductions and that may solve my issue. I might add that I never sent back the service agreement that I would assume finalized the account services. However that didn’t seem to matter since this greedy company has my account information. And of course, anything they do, i.e. cancelling an account, takes 30 days! So all I can say is “ caveat emptor” when dealing with this company.

I got the smaller guardian. It was simple to exchange and the representatives were so easy to work with. The guardian works well when tested and the response is quick and clear

I asked countless times to make sure the had coverage for my in-laws living in a remote area. I was assured they did each time. Once we got the watch we had to call for set up. We had a long wait. Once we got thru we were told it wouldn't connect and would be called back. We called back a week later and still could not get the device to work. They said they would check with their troubleshooting dept. I asked they call me back when it was fixed. They kept calling my in-laws who were totally confused by all the technical terms. Over the next week were told to reset the device, take out and re-insert the battery, leave it on a charger over night and finally they asked if they had wifi. They don't. I had to call and wait again and we were told they would try a different cell tower. I called back again since it still didn't work. After that they tried to get me to purchase different products. I told them we were done and were just going to return the device. I was told we would get a refund. It took a week for the device to arrive back. I didn't get a full refund. I called and was told that they can't control what cell tower was to be used and they would never have told me I would get a full refund. They said they only refund 15 days after we receive the device. After that it's prorated for their service. We never had service and were never told there was a time limit for a full refund from the date the device arrivef. They kept over $100 for a service that was never received. The customer service wait times to talk to someone were over an hour long many times. This was a total sham.

I have only had my Medical Guardian unit a short period of time but I’m more secure and my four kids are happy that I’m wearing it. I live alone, and it’s comforting to know help is available in case I need it. I have not had an experience when I needed help. The only experience I’ve had is a phone call from you to suggest I add fall protection, which I did.

We purchased the Medical Guardian necklace for my mother. She has had to use it multiple times this past year. Emergency crews were sent to the house within a few minutes. They also notify me each time! Everyone is so kind and efficient. Medical Guardian has truly been a life saver and a comfort!