Medical GuardianReviews of medicalguardian.com

excellent response time.excellent on checking up on clients regarding their use and experience on a regular basis.

I live in an area with no cell tower service and needed a system that works with my landline, which MG does. They have a pendant that senses a fall without the person needing to talk to anyone, a critical factor if a person is unconscious from the fall. We've found it's best to test the main unit connected to my landline every couple of weeks for added peace of mind. Excellent phone support for any questions or tech issues.

Our interactions with the company are helpful and they reply promptly. When the device stopped working, the company replaced it without a hassle.

My 86-year-old mother is 5 feet tall and weighs 180 pounds. She worked as a registered nurse for forty years and is still sharp as a tack. On September 10, 2025, at 7:30 a.m., she was alone when she fell while stepping out of our home onto the porch. She struck her head on the cement, causing a serious cut above her eye that bled heavily. She was wearing her fully charged Medical Guardian necklace. Three times she pressed the button for help, but there was absolutely no response. She tried to get up on her own and failed. She then pressed the button three more times, holding it down for up to five seconds each time—again with no response at all. Knowing she had no other choice, she problem solved and rallied enough strength to stand. By 8:10 a.m., she was at the bathroom sink tending to her wound. At 8:30, my niece arrived and took her to a walk-in clinic. The nurses there immediately recommended the emergency room. At the ER, her wound was closed with medical glue and she underwent a CAT scan. Thankfully, she had no broken bones and no internal bleeding. The next day, we called Medical Guardian to report the incident. The agent reviewed my mom’s charging history and confirmed that her necklace was fully charged at the time of the fall. The agent then ran a test while staying on the line with us. My mom pressed the button—exactly as she had done six times the day before—and this time, the button worked. The agent concluded that my mom did not press the button properly after her fall. She also informed us that our plan did not include “fall protection.” What is fall protection? It’s a feature that automatically detects when a user falls and immediately responds with verbal assistance—without the user needing to press a button. Our plan did not include fall protection? WHAT? That is exactly why we purchased this necklace 15 months ago, why we continued to pay for it, why my mom charged it daily, and why she wore it whenever it wasn’t on the charger. Why would any company sell this kind of product without fall protection automatically included?The story gets worse. The agent explained that when we purchased the necklace in February 2024, there was a promotion that included free fall protection. Then why didn't we have it? The agent asked us to hold while she checked with a manager about adding that feature to our plan, for free. After placing us on hold, she informed us that the manager said we could not add this feature for free 18 months after we originally signed with the company. Instead, we would have to pay an extra $10 per month for fall protection. So fall protection is a hidden cost? I explained that when I bought the plan in February 2024 no one ever mentioned anything about needing a separate fall protection plan. Furthermore, if I had been asked whether I wanted the fall protection added for free, why on earth would I have said no? This company claims to care about protecting the elderly, but nothing in our experience supports that claim. After this ordeal, we canceled our Medical Guardian service and purchased a SMART watch instead. I highly recommend you do the same.

Emergency response is OK, but if you are calling Customer Service, lets say for a device problem, good luck. My GM Mini is not working and I have called this company several times and I have been put on hold forever. Two hours is passed and I still do not have a response.

Everyone I talked to at customer service have been great. Very courteous and very professional!! They made you feel welcome!! Thank you!!

Do not expect to get a return. I have been calling on a bi weekly basis since March. Every time I call it is a different story. "10 business days and it will be deposited". "Let me escalate this". "A manager will reach out by end of business". No refund, no call backs. It is very frustrating.

My 85 year old mother had trouble with this organization from day 1. They sent the wrong device and a faulty lock box. Trying to get return / exchange assistance on the phone was so painful that we lost confidence in their ability to respond in an emergency. Once they agreed to refund the initial $400+ it took another 7 weeks of upsetting phone calls. This company should be ashamed to treat elderly clients this way.