Sandra
Have not used it.
Have not used it.
Response from Medical GuardianJun 18, 2026
Let us know if you have any questions about your device, Sandra. We're happy to help!

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,456 approved reviews, newest moderated first
Sandra
Have not used it.
Response from Medical GuardianJun 18, 2026
Let us know if you have any questions about your device, Sandra. We're happy to help!
Holly K.
THEY WERE THERE WHEN I NEEDED IT.
Response from Medical GuardianJun 18, 2026
So glad we could be there for you, Holly!
Kramer
It works as described
Response from Medical GuardianJun 12, 2026
Thank you for your review!
Mary C.
Professional and friendly customer service.
Response from Medical GuardianJun 12, 2026
We appreciate your review, Mary!
Basha
Response time
Response from Medical GuardianJun 12, 2026
Thank you for your review!
Maria
Costumer service, professional, kind, understanding.
Response from Medical GuardianJun 12, 2026
We appreciate your kind words about our team!
Robert
My medical guardian , is my best. Investment ,thank you
Response from Medical GuardianJun 12, 2026
Thank you so much, Robert. We're so honored to be part of your safety plan.
Lisa G.
My mom pushed the button by accident but when the talked thru the machine she couldn't hear it. You need to program several numbers on your phone or it will say toll free number is calling you. They recommended we move it to her room. She pushed the button accidentally again and they never asked her through the machine if she needed help. I was next to her in the bed and they just started calling and before I knew it the firetruck were at the door. They charge you to ship it to you and you pay to ship it back. I chooses Life Alert as they can talk directly to you through the necklace and not the machine.
Response from Medical GuardianJun 12, 2026
Hi Lisa. We understand your frustration with our product, and thank you for sharing this feedback. Our safety protocol is that whenever the SOS button is pressed and we do not get a response, we send emergency services in case our Member cannot speak and needs assistance. Our on-the-go devices do have the capability to speak directly through the device as well. Thank you again for sharing your experience and for providing feedback.