MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Very frustrating company to deal with. Charged my credit card even before the item has been shipped for a pre-order that kept getting pushed back time and time again for months. When asked about the delay, they gave no specific reason nor did they put in the effort to find out why. The restock date estimates for pre-orders are a joke. Had I known it kept delaying not once, not twice, but 6 or 7 times and counting, I never would have ordered. When they wouldn't let me exchange my pre-order for a different color of the same keyboard that was in stock, I had to cancel the order. Upon cancelling order, I was refunded a deficit of 7 dollars CAD, even though the exchange rate had moved in my favor (conversion fees perhaps?). Never shopping here again. Avoid this company, especially if you're an international buyer and the product you're buying is a pre-order.

Horrible customer service. Placed an order, they charged my card and then nothing for 18 days. I call and they say “oh, someone just bought the last one before you, but we could give you a different color” - but they wouldn't pay for overnight shipping to make sure it arrived in time for my sons birthday, even though their system screw-up caused this. I do not recommend these rude people at all.

Pray that if you order from them, you don't get a broken item. If you do, you get the pleasure of paying more money to ship their defective merchandise back to them and then wait a month for them to fix it. Judging by the other replies, they'll point to their "warranty" service process buried in their FAQ. Scummy way to do business. Lesson learned to stick with a more reputable retailer next time.

I want to buy a keyboard internațional and I want to knoelw if you buy ducky one 3 and put other things în the basket they will all come toghether or separate?(ducky one 3 îs preorder only)

I purchased a keyboard and deskmat from Varmilo and was very impressed when it arrived less than 24 hours later. This was even more impressive because I live outside of the US and was quote 3-7 business days. Packaging was ample and products looked even better in person. I did have an issue with the deskmat as it had a small flaw. Amanda from customer support was understanding and offered a partial refund considering the flaw, which I accepted. Overall very happy with my purchase!

This company is trash. The keyboards sold to me have all kinds of issues. Their employees are very incompetent, dishonest and rude. Their return policy is absurd. This is the worst company I've dealt with. In addition, 44% of reviews think they are bad, which explains pretty much.

FANTASTIC PRODUCTS The keyboards are in perfect condition, and the switches are music to my ears! My setup is beautiful now (Sea Melody keyboard and desk mat), and everything was easy to set up and use. I purchased a Varmilo Sea Melody Keyboard with LED backlighting (MA108M, Varmilo Daisy switches), an XL Varmilo Sea Melody desk mat, a Varmilo Beijing Opera Keyboard (VA108M, originally MX Blue switches, then switched to MX Brown), and a Leopold FC750R PD Keyboard (MX Silent Red switches). EXCELLENT CUSTOMER SERVICE AND COMMUNICATION Amanda D was extremely helpful when my order ran into stocking issues. They communicated efficiently, and explained politely the reasons why my order was delayed. Emails were replied to within 24 hours, and were not dismissive, rather, were explanatory and expressed empathy. Amanda D's patience and professionalism deserves a raise or a promotion! Thank you, Amanda! EFFICIENT SHIPPING It took less than three days for my parcel to arrived at my home in Australia from the US. Very securely packaged, and boxes (and products) were in perfect condition upon arrival. VERY POOR PRE-ORDER SYSTEM I highly suggest ONLY purchasing products that are labelled as "IN STOCK". Pre-order estimate dates will keep shifting to later and later dates, so you could be waiting indefinitely (I waited two months, and then I switched out a product). Unless you don't mind waiting an abysmal amount of time for your product, I suggest not purchasing any items labelled "PRE-ORDER ONLY". UNFAIR SYSTEM RELATING TO MULTIPLE ITEMS IN ONE ORDER I purchased four items in my order, one of which was a pre-order item. I then found out that while waiting for that pre-order item, the company will sell the other products in your order to other customers, even though you paid full price for it first. This means that if another one of your items goes out of stock, you'll have to wait for that too. You have to wait for ALL your items to simultaneously be in stock for your order to be shipped out, which is ridiculous considering they do not hold in-stock items for you. Under this system, you could be waiting indefinitely - unless you split your order. I could not do this as I live in Australia, so my shipping cost would have skyrocketed. I ended up changing the switches of my pre-order item to a switch choice that was in-stock. My order shipped out the next business day. SHIFTY RETURN POLICY/TERMS AND CONDITIONS This information should be included in the checkout page, rather than the FAQs! This would allow customers to have a fair opportunity of reading the policies themselves. OVERALL RATING Since I'm purchasing the product, rather than the company policy, my overall rating is 4/5 stars. I definitely would purchase again, but only products that are in stock - I've learnt my lesson. The high rating is mainly because of Amanda's consistent professional communication with me, which made me feel respected as a customer, unlike the company policy. Additionally, the rating is also due to the high quality of the products themselves.

It's without question that their Return Policy is unfavorable. Unfortunately, MechanicalKeyboards.com is the only approved online retailer (drop shipper) for some keyboard brands like Varmilo. Since they are a middle-man small business, it's understandable that they would charge absurd fees for returns, raise prices to account for overseas/ shipping/customs, and implement profit generating business practices. That's just how businesses work. I'd like to believe they charge customers high fees to pay their employees a fair, living wage. To prevent unnecessary returns: research the product thoroughly, watch multiple reviews from keyboard enthusiasts who know what they're talking about, and make a decision on whether you really want the keyboard or not. Returns for THESE 'changed-my-mind' or 'not-what-I-thought-it-was' reasons are what warrants a restock fee. However, I'd hope MechanicalKeyboards offer free exchanges in the event an item arrives damaged. (On this note: always record yourself opening packages. It can be used to prove that the items arrived in the condition it did). This site comes recommended because they are good at what they do. I got my keyboard with no issues whatsoever. Shipping takes a little while. Item is always as described.