MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Actually just terrible. I pre-ordered a keyboard which was set to be in stock originally August 8th, which is fine. Shipment came in on time, and I saw the availability as well as the switches being available on the 15th of August. Fast forward to keycaps coming in (the Ducky 2 TKL Pure White with Cherry Browns) were set to come in August 15th, and yet my order remained unprocessed. Keep in mind my order was on 7/04/22, and it is now 8/23/22. Yet two weeks later the keyboard is still in stock, and the keycaps which came in are now out of stock again and a new shipment is now set for 9/13/22, which means I probably won't even get the keyboard til the end of next month, provided they even manage to get it to me in a time under 20 days. Was a birthday present for my friend which I pre-ordered almost two months in advance, and turns out I should've never even came here in the first place. By the way, the order is STILL PENDING. And customer service is just a bot responding with a general eta. Don't bother ordering from here, it's a waste of time and effort.

I ordered a Ducky One Two keyboard and at first it was fantastic, everything was working well until I noticed the RGB lighting inside was starting to go off color. I didn't pay much mind to it until soon after my keyboard which was set to an orange color turned half green and other colors. Obviously the lightboard was faulty and only showed up after the warranty was gone. DO NOT BUY FROM THESE PEOPLE. Not only is the lightboard broken but even now I am having trouble sometimes with certain keys not working like alt or ctrl. They sell faulty keyboards whose problems only show up after months of use.

-5 stars if I could rate. This is the worst company I've ever dealt with. They sent me keyboards having all kinds of problems, such as stained parts, noisy springs or warped shells. They denied the problems even with my proof attached. Once they got my money, they don't care if your keyboard breaks down the second day. Customer service is mean. Won't do business ever with them!

Sadly I agree with everything above. I placed an order for a keyboard, keycaps, and switches. At the time of checkout everything was in stock. Immediately after checkout the switches showed out of stock. I emailed support and asked if I can simply change switches, I was willing to pay more for the more expensive switches. That request was denied and they said the entire order would ship in a day. The order did ship, and it was short 20 switches. The packing slip clearly shows I ordered all the switches 7-10 packs. They shipped 5-10 packs. They came in a plastic sandwich bag btw. For some reason they lack the ability to simply look at their own tracking system. I sent them a picture if the empty plastic bag since that can't seem to understand there is no barcode. I have now sent them 2 pictures of the packing slip. 1 picture shows the packing slip. They didn't seem to understand their own slip, so I drew big red arrows show qty ordered 7 qty shipped 5. I have been going back and forth for a week now. At this point I'm going to have to call my credit card company and stop payment. The funny thing is, I run a 75 person IT company and was trying this stuff out as a possible standard for my employees. They just lost literally thousands of dollars to save less than 50 bucks. Well done! I should have looked up some review sites before ordering. After some googling I have found they are notorious for this.

I bought a Ducky One 3. It took a month to arrive. I expected this. No problem here. I get the keyboard and the shipping box is obviously damaged. Open up the box and the keyboard box is also damaged. The keyboard itself was also damaged - one of the side pieces broke off and makes a clicking sound every time you touch the right side of the keyboard. Mechanical Keyboards said - no joke - that the keyboard being broken and making a clacking sound was a "feature" of the keyboard. It's not. The other side doesn't do this. They refused to refund or waive any fees. Dealing with customer service to try to get this resolved was literally impossible. They blamed me at every turn. I will never do business with them again.

Bought a new mechanical keyboard, custom cable, and some keycaps. Love my new Ducky One III, and my rubberized Ducky keycaps! The custom cable. I got to choose the color of everything including a choice between two different GX connectors in an array of colors. You're probably thinking, "Why is this a 1 star review?" Certain items over a certain dollar amount have a drop down menu before you add it to the cart, where you can choose 1 of a few different options. Little free things to go with what you bought. Nice touch! For both my keyboard and my custom cable I chose "2-3 random keycaps". This was my first Mech, so I was super excited for random keycaps! It took a long time to get my order, but through no fault of MechanicalKeyboards, as I chose Silent Cherry MX switches, which they very visibly display, has longer shipping times because they don't keep those switches in stock. Because of the way it was displayed on their site, it seemed like they just don't carry those switches, but they have keyboards, So I'm thinking (since they offer the option of split shipping), that I could have them send me everything they DO have. I was planning on diving pretty hard into mechs, so I already had a box of 110 Silent Cherry switches. So When I asked them to send me what they have, and even explained WHY I wanted them to send me what they had, instead of informing me that they don't have the keyboard (because it arrives with the switches pre-installed, which I was unaware of), they sent me my rubberized caps and custom cable. I emailed them back, confused, and they then told me how things actually were. Annoying, but whatever. I also sent them a confirmation on what I have received and was still waiting on. Received: Rubberized keycaps set Custom Cable Waiting on: Keyboard Free Keycaps I FINALLY get my keyboard. I put my keycaps on, plug it in with my custom cable, and start setting my RGB. Once I was done playing, I emailed them to tell them I received my keyboard, but no free keycaps. They responded with a short message, something along the lines of, "Sorry for the inconvenience, we credited your account $2." This is probably the most disrespectful thing I have ever encountered as an online consumer. This would be like if you went to a restaurant. You get there, sit down, and the waiter comes by and tells you the dinner specials. You decide you want one of the specials and put in your order. The waiter comes around in a bit with food, but doesn't bring you what he offered, and you asked for, instead of doing any number of acceptable things to try and rectify the situation, he instead pulls out his wallet, throws some money in your face and says, "I forgot." Then less than a week later my custom $65 cable died. Upon further inspection, the heatshrink coated wire that was going into one side of the GX connector wasn't even close to being clamped down by the connector, to the wires were just freely spinning around inside the connector until it came loose. I then had to pay about $15 in shipping, to ship it back to them for repair. I followed all their instructions to a T, and I still didn't get a confirmation that they received it until I asked for one. Which I got about 5 days after they received it. Conclusion: This company has the ability to put a box containing goods, inside another box, put a shipping label on it and ship it. That's about it. Don't expect good customer service, don't expect anything. Expect to get quality goods made by someone else, and sold by them, or better yet, go elsewhere.

I'm happy with my order. The only thing I'm SLIGHTLY not happy with was that I wish they'd shipped slightly faster. I ordered on a Tuesday, and the items didn't ship until Thursday. That's fine for the stuff shipping from the same state as me (one of their warehouses is about 45 minutes away from me), but I paid for 2-day UPS shipping. That 2-day UPS turned into 4 days total, as UPS doesn't deliver 2-day deliveries on weekends. So what could have been a fun weekend project got delayed. I'm only taking off one star because part of it was UPS, but if they'd shipped even a day earlier, I would have had everything over the weekend and been able to put it all together with the free time I had available. I'm not going to lie, that was a bit of a bummer. I had to rush last night to finish it, so I didn't really get to enjoy the somewhat Zen activity of installing switches and keycaps at a leisurely pace with a nice beverage. Ultimately, though-- it's not a big deal in the grand scheme of things; it was just a minor inconvenience. ...But the products themselves? Everything is exactly as ordered. I had a question about my order. and the staff member I spoke to on the phone was both friendly and helpful. I'm about addicted to the mechanical keyboard hobby. I absolutely will order from them again (and will do so very soon). I think I need to make sure my expectations are set appropriately with regards to shipping times, though: I'm not going to try to set my weekend plans around my order! If I may say, though, as an aside? Yes, their return policies do seem a bit strict. They're very clear on their pre-order policies, and how they can't really quote that accurate of a time for things to come back in stock. I personally think they did a great job with their messaging. My only issue is that if I order again, and it doesn't ship in 24 hours, I'd suggest them removing verbiage from their site that says "most orders ship within 24 hours". Mechanicalkeyboards.com sells some great stuff. I think the only thing they need to work on, from my perspective, is faster order fulfillment. In the meantime, I'm happy with adjusting my expectations. Edit: just wanted to add another point towards why I will be ordering from them again: look how quickly someone responded to this review, and really, all the others. They're a small business, they're trying, and they want to do better. I hope everybody else keeps this in mind before trashing them over something already documented.

Worst online shop ever. I ordered keyboards key caps a year ago and still waiting. I'va wrote a couple of emails in the first 2-3 months and every time the ETA was delayed to the next month. So here we are, over a year and still didnt have receive my order yet. DO NOT BUY from mechanical keyboards. UPDATE………………………………….. They answered me below to say that I can ask a full refund BUT when I did, they told me they cant because the payment processor will not allow them to refund the transaction. I have screenshot of everything if you guys need proof. AGAIN, DO NOT BUY FROM THEM