McGee & Co.McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
McGee & Co. (mcgeeandco.com) has 557 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Leslie W.
I ordered two pillow covers. I received one as an email stated. I received weekly emails saying that McGee Co was working on it. After two months I contacted customer support and they said they would reach out to the vendor. No word since.
Response from McGee & Co.Sep 21, 2022
Hi Leslie! We are so sorry to hear this! Our Customer Experience Team is reaching out to you now to provide clarity on this split shipment. Again, so sorry about that!
Meaghan C.
Only half of the salad tossers arrived and the white Turkish towels I ordered had stains / water damage.
Response from McGee & Co.Sep 19, 2022
Hi, Tina! Thank you so much for reaching out to us and providing us with this feedback! We are so sorry this is the experience you've had with us thus far. We want to ensure you are receiving a product that you not only love, but that is also in perfect condition! Please reach out to our support team at [email protected] and we would be happy to assist in getting this resolved.
Aubrey
Received product 1.5 MONTHS after ordering. It said it would ship in 5-7 business days… it was the tiniest little product (marble place card settings) and came wayy after the event we needed it for. Extremely disappointed.
Response from McGee & Co.Sep 21, 2022
Hi Aubrey! We apologize you had to wait so long to receive your product. We know how frustrating that is - especially when the items are just small decor pieces! We have been working on a process overhaul and major upgrade in technology at our Fulfillment Center, which has caused some extensive delays. We will certainly relay this feedback, however, as we know it is very impactful to the overall customer experience. Providing an effortless and above and beyond customer experience is integral to us, and we truly regret this disappointment.
Michelle N.
Overall, I love McGee & Co! Love the products and customer service. I wish I would get a meaningful update on the status of my items as opposed to a blanket email.
Response from McGee & Co.Sep 19, 2022
Hi Michelle! Thank you so much for providing this feedback! We are working to improve all processes across the board and are focusing on transparency and ensuring you are receiving timely and thoughtful updates!
colleen Q.
Studio McGee reached out to me today to offer the Labor Day discount on my chairs. It was a very nice gesture so I am changing my review to 4 stars. The day before my chairs were delivered, Studio McGee ran a 20% off Labor Day promotion. I called a few times that day and couldn’t get through. The next day the same. Finally I emailed the helpline to explain the situation. They said there was nothing they could do because now the chairs were delivered. I had only purchased them 17 days before the sale and had spent over $5000 on the chairs. I am so disappointed they couldn’t make a price adjustment. I will not support this business again.
Response from McGee & Co.Sep 26, 2022
Hi Colleen! Thank you both so much for taking the time to provide us with this feedback regarding your McGee & Co. order. We will be following up via email to help with a solution!
Janice
My experience with McGee and Co was fine and I absolutely love my brass boxes, they look so beautiful on my coffee table. There’s only one little thing… it took very very long.
Response from McGee & Co.Sep 19, 2022
Hi Janice! We are so happy to hear you love your brass boxes-great choice! We are working on implementing faster ship times. Thank you so much for your patience!
Laurie L.
My beautiful new throw was destroyed when I washed it on gentle as directed. Just about ruined my brand new washer. I would like someone to contact me please.
Response from McGee & Co.Sep 26, 2022
Hi Laurie! We are so sorry to hear your new throw was destroyed when you washed it! Someone from our team is reaching out to you ASAP!
Lisa G.
I placed my order on August 3, 2022. It is now September 14, 2022 and I still haven’t received my order. I was never told it was back ordered so I have no idea as to why I haven’t received it. No one has ever given me a reason for the delay or when they think I could receive it. Communication is not helpful
Response from McGee & Co.Sep 26, 2022
Hi Lisa! We are terribly sorry for the delay with this order! It looks like one of our team members refunded the shipping on this order for the delay, and this has since been delivered! Please reach out to us at [email protected] with any other questions that we can help you with!
