McGee & Co.Reviews of mcgeeandco.com

I purchase a lot of furniture for various projects, so I know a good deal about fees, shipping costs, shipping times, etc. Now, while I'll give them a little bit of room for shipping times (the people in Viet Nam who are making your furniture only start making it once you order it because they don't want to carry any inventory), what is completely unacceptable is the B.S. handling fee. Absurd. A $200 handling fee for a desk? Make sure you add that to the price in your head. A $50 handling fee for a rattan side table? Come on! It's one thing if the item is a one-off extremely difficult to ship or extremely heavy item, but they just slap this fee on everyone. It's nonsense and shady as can be. Don't fall for it. There are a million places you can buy similar pieces that are cheaper and have no 'handling fees'. They should frankly be ashamed of themselves.

Ordered Christmas ornaments in early October. Despite the posted lead time of 5-7 days, they sent me “update” emails for over a month claiming their fulfillment system was being overhauled. When I finally checked in, I was informed they were “lost in transit”. Wondering how something the never even shipped in the first place was lost (???) and am assuming they lied to cover their error. I was then asked if I wanted a replacement, to which I, the customer, had to inform them they were sold out. I was refunded, but this was the first and last time I ever shop with this company. The other item I got was nice quality, so it’s unfortunate that their ordering system is so incredibly bad. I’m just glad I learned my lesson before I ordered something more important. This company is a hot mess and I’d avoid at all costs.

McGee & Co. has been the worst customer experience I’ve ever had. They blame everything on a new warehouse system they’ve been implementing for seemingly forever. I had placed two orders with them, and over one month later I haven’t received one correct item. The first shipment contained all the wrong items (they couldn’t even get one single item correct!), and I haven’t received the second one. To make things worse, they just informed me that an item I had ordered 5 weeks ago is now out of stock and they can only offer a refund. So incredibly unprofessional. The items I ordered were all decor for Christmas. Looks like I won’t have anything in time for the holiday season. I will never be shopping here again, which is so sad since they have beautiful options. Bottom line, don’t ever order from here unless you’re willing to wait months for your order to arrive with the potential for it to never arrive.

I love them, I think the style is amazing…… BUT they suck at shipping times! I have never waited so long in my life for a rug sample… plus anytime I’ve ordered from them they send the wrong thing! For example, they stated 2 weeks for a rug sample, but it’s now been over a month now. I also ordered Christmas stuff when they said it was in stock and it’s been WEEKS. Also check other stores for the same products because you 80 percent of the time I can find it somewhere else with better shipping.

Bought a table for a total of ~2500 (with shipping being ~$400 being the shipping costs). There's a 15% restocking fee plus you have to pay for return shipping if you don't like it. That's expensive (~325 restock plus the $400 shipping), but I took a chance because I liked it. It arrived damaged, and when I wanted to return it, they said I owed 15% restocking, plus shipping which was $1100-- more than twice what it was to ship to me. Unconscionable behavior and likely illegal. I intend to submitting a complaint to Texas attorney general and Consumer Protection Agency. My designer followed up with Julie C. directly but they did nothing to be a reputable vendor.

I’d be careful ordering from Studio McGee. I’m waiting on multiple orders from the first of October. If you’re looking to holiday decorate you won’t receive them in time. They also never notified me of an order that sold out. I had to call them, track that it was sold out. If I hadn’t noticed I would have paid and never received it. This happened last year too. I order a lot for staging and have never had another company sell out and not automatically refund me. The most expensive shipping and takes forever.

Placed two wallpaper orders going on two months now. Received partial shipments for both. Partial shipment on wallpaper is terrible. Now I don’t have enough and when they send it it may not be from the same dye lot. Customer service keeps telling me they are coming - the latest message was I would get shipping info within 7 business days - but so far nothing. I love the product itself, both wallpapers are beautiful but I can only do half my room! Really disappointing

Placed an order beginning of October, (small item that is not back ordered) still have not received the item. I wish I would have read the reviews before buying from here. All they can say in their emails is that they are experiencing delays. This is horrible never buying from them again. I recommend not buying from them unless you want to wait forever. Update: received an incomplete order. I ordered a Christmas tree and it was missing parts what am i supposed to do with half a Christmas tree. At this point I don't even want it. Been trying to get someone to respond and nothing. They seriously are horrible