McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Nov 29, 2022

Hi Melissa! I am sorry for the delay in shipping your order! I know how frustrating it is to wait for pieces you are excited to receive! We just recently upgraded the technology at our Fulfillment Center and are getting acclimated to it as quickly and efficiently as possible. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We are working to ship orders as quickly and thoughtfully as possible. When your order ships out, you will receive an email confirmation with tracking information. If you would like to cancel your order, you can reach out to our Customer Experience Team at [email protected], and we will get you taken care of as soon as possible.

Response from McGee & Co.Nov 29, 2022

Hi Rosalia! I am sorry for the delay in shipping your order! I know how frustrating it is to wait for pieces you are excited to receive! We just recently upgraded the technology at our Fulfillment Center and are getting acclimated to it as quickly and efficiently as possible. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We are working to ship orders as quickly and thoughtfully as possible. When your order ships out, you will receive an email confirmation with tracking information. If you would like to cancel your order, you can reach out to our Customer Experience Team at [email protected], and we will get you taken care of as soon as possible.

Response from McGee & Co.Dec 1, 2022

Hi Alison! We are so sorry to hear this is the experience you have had with us. We will certainly be taking all of this feedback to the appropriate teams to make improvements as needed. In the meantime, we will also work with our Customer Experience Team to ensure we provide you with a label (if we haven't done so already) ASAP.

Response from McGee & Co.Nov 29, 2022

Hi Heather! I am sorry for the delay in shipping your order! I know how frustrating it is to wait for pieces you are excited to receive! We just recently upgraded the technology at our Fulfillment Center and are getting acclimated to it as quickly and efficiently as possible. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We are working to ship orders as quickly and thoughtfully as possible. When your order ships out, you will receive an email confirmation with tracking information. If you would like to cancel your order, you can reach out to our Customer Experience Team at [email protected], and we will get you taken care of as soon as possible.

Response from McGee & Co.Nov 29, 2022

Hi Ashley! I am sorry for the delay in shipping your order! I know how frustrating it is to wait for pieces you are excited to receive! We just recently upgraded the technology at our Fulfillment Center and are getting acclimated to it as quickly and efficiently as possible. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We are working to ship orders as quickly and thoughtfully as possible. When your order ships out, you will receive an email confirmation with tracking information. If you would like to cancel your order, you can reach out to our Customer Experience Team at [email protected], and we will get you taken care of as soon as possible.

Response from McGee & Co.Nov 29, 2022

Hi Craig! Thank you so much for taking the time to outline your experience. We deeply regret it was a negative one and for the disappointment we have caused. We will certainly revisit our process for shipping artwork orders as such as we understand it needs an upgrade. We should have been able to provide clear and concise updates for you! I see your full refund was processed on November 22. If there is anything else we can do to assist in the future, please do not hesitate to reach out. In the meantime, we will be making improvements as needed!

Response from McGee & Co.Nov 29, 2022

Hi Marcy! I am sorry for the delay in shipping your order! I know how frustrating it is to wait for pieces you are excited to receive! We just recently upgraded the technology at our Fulfillment Center and are getting acclimated to it as quickly and efficiently as possible. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We are working to ship orders as quickly and thoughtfully as possible. When your order ships out, you will receive an email confirmation with tracking information. If you would like to cancel your order, you can reach out to our Customer Experience Team at [email protected], and we will get you taken care of as soon as possible.

Response from McGee & Co.Nov 21, 2022

Hi there! We apologize for the poor experience you have had with us! We are in the process of upgrading the technology at our Fulfillment Center. We are also growing our team to ensure adequate staffing so that we can provide a top-tier experience to our customers. Although these efforts will yield tremendous benefits, they have caused near-term delays. We have been working to ship orders as quickly and thoughtfully as possible during this time. As for the quality of the piece, we apologize it did not meet your expectations. We are happy to honor a free return for a full refund. If you would like to proceed, you can contact us at [email protected].