Lmich
Another new Mazda with safety issues and no accountability
I see here on TP that Mazda North American Operations has very poor reviews and they have an “F” rating for Mazda North American Operations with the BBB. Now I know why. I purchased a new 2025 Mazda CX-30 and within the first 1000 miles, while I was driving at a low speed the car suddenly veered to the right and forced me off the road, resulting in a $7,000 collision. Thankfully, it was not on a freeway or a bridge, or it could have cost me my life, and possibly other’s lives. This incident was also the second of three major failures of this car within the first few months (the others being a valve failure in the first 150 miles and a safety recall on non-deploying airbags). I still do not know what failure caused the incident, and consequently I cannot trust this car. The loss of control felt like a lane-keep assist malfunction, but the damage suggests it could have been a failure involving the tire, wheel, or related components. There was no TPMS warning—or any other critical defect warning, however. The dealer turned the problem over to Mazda USA, who “investigated” the incident; yet they never inspected the vehicle, never interviewed me or looked at my photos, and ultimately denied all responsibility. They have also absolutely refused to provide any information about their investigation or release the CDR (“black box”) data. The only access a customer has to Mazda USA is the Mazda Experience Line, which is essentially a “File 13”. The reps there are nice people but they have no ability to resolve a problem and no ability to escalate a call to someone who does. Through the Mazda Experience Line Mazda has successfully managed to avoid any communication or accountability to their customers whatsoever. Customers have a right to expect a basic standard of safety in a new car. This cannot be relied upon with Mazda. Furthermore, their lack of responsibility and transparency when something goes wrong strongly suggest a corporate cover-up; and their lack of communication indicates Mazda just doesn’t care about their customers. I relied on Mazda’s reputation and reports from several friends. If I had checked the reviews before purchasing I could have avoided this entirely.