MazdaReviews of mazdausa.com

My experience with Wayne Mazda and Mazda Financial Services has been extremely disappointing and frankly unacceptable. Only 15 months after leasing a Mazda CX-90, my daughter was involved in an accident and the vehicle was declared a total loss. The insurance company paid the vehicle’s value, yet I was informed there was still an $8,500 balance. Despite having GAP insurance, the claim process was delayed due to the insurance company’s workload—something completely outside of my control. All I requested was a short extension of a few weeks until the insurance process was finalized. Instead, I was met with threats of being sent to collections. When I called Mazda Financial Services, one male representative was particularly rude and even mockingly said, “I can send it to collections right now if you want.” This level of unprofessional behavior was both shocking and unacceptable. I called multiple times to explain the situation, but the representatives were consistently dismissive and showed no willingness to understand or assist. On top of that, I was unable to find any responsive or appropriate email contact to escalate my concern, which made the situation even more frustrating. I leased this vehicle from Wayne Mazda in New Jersey, and I also visited the dealership three times in person seeking guidance. Eventually, they took my name and contacted me by phone. However, instead of offering support, I was advised to begin making payments before the GAP insurance claim was finalized. Following that advice, I set up an 18-month payment plan and have already made my first payment. Additionally, I live in Wayne and, based on my past positive perception, I personally recommended Wayne Mazda to others. As a result, at least five people purchased vehicles from this dealership through my referral. This makes the current experience even more disappointing. This was never a case of avoiding responsibility. I was dealing with an unexpected accident and actively working through the proper insurance channels. The complete lack of empathy, professionalism, and basic human decency throughout this process has been deeply disappointing. As a community leader and chaplain, I take recommendations seriously. Based on this experience, I will not be recommending Wayne Mazda or Mazda Financial Services to anyone. In fact, I would strongly advise others to think twice before doing business with them. I will also make sure to never set foot near this dealership again.

La batterie 48V d un cx60 de 2024 avec 80.000km a rendir l ame. 4 mois de delai pour avoir la piece qui est en garantie. Aucune solution m a ete offerte pour palier a etre sans voiture pendant 4 mois. Un scandale......

Piazza Mazda of Reading got my car into an accident while under their care. I brought it in for them to fix a vibration problem. They charged me 2200 dollars and said it was fixed. It wasn't. When they took it back the second time, they got it into an accident. Yes, they repaired the damage caused by the accident, but we all know how the system works when you go to trade in your car. "There was an accident reported against the vehicle so we had to lower the trade-in value." Well Piazza Mazda of Reading wont even acknowledge this fact when I ask for some form of compensation for the diminished value. Further, they still never fixed the vibration issue. It is still there. So, not only did they devalue my vehicle but they charged me for fixing a problem that is still there. And when I escalated the issue, no one wanted to be bothered. So, take this as a warning. STAY AWAY from Mazda and especially Piazza Mazda of Reading. They don't care about their customers and when it matters most they aren't going to do more than the minimum. They will upsell you every time you take it in for service. They will overcharge for everything. They could potentially get your car into an accident and then they will say "it happens" (that was literally what I was told while talking to Bill, as I inspected the damage done to my vehicle). They feel it's ok to not compensate the customer fully for the damage they cause (they just repair it and hope the customer goes away). This is a warning. Stay away. Stay far away. Go purchase a car from a different company that values their customers because Mazda doesn't.

Eine Gutschrift über 150 Euro für das erste Service bekommen, verrechnet wurden aber nur 125 Euro..... Anruf bei MAZDA Austria nach Zigmaligem rausfliegen aus der Leitung meldet sich ein Herr und sagt, es gibt eine Störung beim Telefon( bei 2 verschiedenen Niederlassungen )hahahaha.... werde aber die 25 Euro von der Rechnung selbst abziehen. Bin auf die Reaktion gespannt.

I leased my car in June of 2024. Since then, it has been back at the dealership 6 times for numerous repairs on parts, engine malfunctions, recalls etc. which is insane to me on a brand new car. Each time, it’s for at least two weeks or more at the dealership and they give me a loaner car. The last 3 times, I opened cases with Mazda corporate because it was starting to get ridiculous. Now it’s even more ridiculous on the 6th time. Corporate tells me there’s nothing they can do cause they fix the issues as they come up. The last time they offered me a trade in at a discount which I declined because it would require me to carry over negative equity on current car and cost me more money, plus put a deposit down which makes no sense. I asked them to buy back the lease and they wouldn’t. So here I am again opening another case with corporate. My car is back at Mazda since last Wednesday. I was driving on the highway with my kids and all these error codes and engine malfunction (again) started popping up. I called the dealership and they pull up the errors and say it’s safe to drive and tell me to bring it Thursday. So now I have to bring my two kids and switch out car seats with them in the cold and get in another loaner. There was another woman at the service desk checking in her cx90 as well saying she also is having issue after issue with hers as well. They call me Friday and tell me nothing is wrong with it and error codes went away. I go there Friday and they pull my car up next to the loaner for me to switch the car seats etc back in. The woman gets out and tells me the engine malfunction is back on and they’re gonna keep me in the loaner car. So now I’m inconvenienced twice. Case manager calls me Monday and says she will talk to dealership and get back to me within 24 hours on options. Still haven’t heard from corporate or dealership so I call both yesterday. Dealership says they had to order a part for the wheel sensor and it should be in Monday but never called to let me know or update me that ANOTHER part needs replacement. Case manager was out of office so now I have to wait until who knows when for her to get back to me. Can’t trade it in anywhere because I have 1 year left on the lease and payments so I would be upside down. Terrible experience and can’t get anyone at corporate to take me seriously. It is becoming a serious safety issue and I have two young children. The car has accelerated on its own almost causing me to get in an accident with my children in the car - then corporate and the dealership brush it off and tell me nothing is wrong with the car. They couldn’t “duplicate” my concerns. They both made me feel like I was crazy and no one will take me seriously. From the fuel pump, radiator, evap, wheel sensor, the list goes on on parts that have needed to be replaced plus recalls on top of that - how is this vehicle not unsafe? Is Mazda going to take responsibility when I’m in an accident with my kids in the car? Will you take me seriously then?

My Mazda just failed a compression test (catastrophically) at 50k miles and only three months after the warranty window. Was always dealer maintained and the issue was reported (although not fully diagnosed) to the dealer while under warranty still. Been fighting for nearly a year to get them to honor the warranty and rebuild it, still waiting to see where it goes or if we’ll have to go to court soon.

​I have mixed feelings about my recent experiences at Wayne Mazda. On one hand, the facility is stunning and modern. The waiting area is incredibly comfortable, offering water, regular coffee, and even a barista on certain days for premium lattes and cappuccinos. The staff is truly delightful—specifically my service advisor, Steven, who is always empathetic and helpful. I also want to note that my Burberry sunglasses briefly went missing (which was a huge disappointment obviously), eventually the team managed to recover them a week later, which I deeply appreciate. ​However, I am frustrated by a persistent "clunking" sound in the front driver area. Despite two previous service visits—the first to replace an axle and the second to calibrate those parts to Mazda’s protocols—the noise remains. I am now headed in for a third visit on February 20th. Due to a shortage of loaner vehicles, I’ve had to wait a bit for this appointment, but I’m hopeful that the third time is a charm. I will update the progress. I'm really hoping this doesn't turn out to be a lemon. Also, I'm hoping this review changes to a positive one all around. They have been working very hard to figure out the issues with my car. Hopefully we are done. I still feel like the car rides strange but I can't describe it and wouldn't be able to bring it in to explain it and get it fixed. But all the things that I was able to explain they took and stride and had multiple technicians take a stab at it and ultimately repaired what was wrong with it. Thank goodness and thank you Wayne Mazda!

Sorry, I have to give one star because of how the end of our lease transpired. Leased Mazda three years ago all good with sales and service over the past three years. The lease was ending and we decided we wanted to buy the car out right. No financing just give Mazda the residual value of the car per leasing agreement. When I called to see what steps, we needed to take to make this happen I was advised that the car needed to be "inspected" first by their service department. The charge was $190. I explained the car did not need to be inspected until April and all service work on the car for the past three years was done by Piazza so, they had the records. Why did I need to pay $190 when I was giving them a check for the full residual value to purchase the car. Got numerous versions as to why...it was a Pennsylvania Law..not so. It was a Mazda rule. Yes, it was but, interestingly enough the other Mazda dealers I called did NOT charge. They did it as a courtesy for their customers....and even though I did not lease the car from them they were more than happy to do it for me. Needless to say, within 3 days I was at another Mazda dealer they did the inspection and told me car was in great condition. Paperwork was processed and I already have to title from the State of Pennsylvania, and I did not pay an extra $190!! I did speak to Nick Price (the Manager at Piazza) before I called the other dealerships, he was to call me back...still waiting for that call back.  Like  Share  Add photos & videos