Mayo ClinicReviews of mayoclinic.org

How can a clinic that claims they help everyone deny someone in such need of help? Ridiculous. Seeing my family member suffer through horrendous back, shoulder, and neck pain for years with no treatment able to help is painful enough. But to then be denied treatment at a place that could actually help is a new level of low. Thanks Mayo Clinic for adding a giant slap in the face.

I hurt my back in mid-May. I looked back at my online and messages and it shows that I contacted them on May 22nd. I have been waiting and dealing with them for over a month, phone calls, messages on the portal, etc. I finally got them to get me an appointment with the pain clinic but it’s not scheduled until July 7th. I don’t understand why it has to take so long to get seen. Sometimes I think they just don’t work very hard to accommodate patients because there is very little competition for our insurance dollars up here in the north woods. We had lived in Milwaukee for 33 years before retiring and, because there were lots of different health systems to choose from, they worked harder to accommodate the patients.

I called the Mayo Nurse help line regarding a medical issue. I spoke with Mckenna who was less than helpful. I hung up and called back, spoke to Alison an amazing human being who was very helpful. When scheduling an appointment I was transferred to the Nurse's line, Mckenna answered, I was very uncomfortable with her due to our last encounter. I said oh no I don't care to speak to you, she said hang up and call back. I then replied and you need a new profession. About a month later I received a letter telling ME I was rude and disrespectful. REALLY

It is discussing that Mayo Clinic only cares about someone's help for 3 months, then you get dropped from a waiting list. After this, you can no longer get an appointment. How does this possibly help a patient get care. As a patient, you are telling me I DON'T MATTER.

Love the people at Mayo. They are the best in the business and treat us, a patient, like we are the only patient they have. They don't rush us out, instead the ask insightful questions that draw out the details they need to give the best care.

Got lied to by D. Valencia and then butchered on by him. He got mad when I complained about him sending me back to work while still on Oxycodone. Went to Rochester to see if they could fix what he did to me and they wanted nothing to do with it! Every single day I wish I could take back what Mayo/Valencia did to me. Don't Be A Victim of These people. Mayo =GREED

Mayo is mostly among the best of the best. Mostly. They have some great physicians except for the ones who aren't. So, they hired a boob, I should be able to make a complaint and get a second opinion but that is where a break down occurs. I made a complaint and amended the doctor's notes but apparently the Patient Experience Office sent "my issues" to the department head without the amendment and don't intend on sending the amendment along. Oh, and whatever they sent to the head of the department they won't share with me because what supposedly came out of my mouth is for internal use only, they will only say that the Department Head concluded that I shouldn't allowed to see a different Neurologist in the future. Is there a second level complaint process? Nope, I am just supposed to go away, even though all my labs and procedures and all my fantastic doctors who wanted me to see a neuro are at Mayo. Patient Experience is a block to complaints not an assistance to patience.

The appointment took forever to make. I was on the phone over 10 minutes just for them to tell me I don't have an appointment and I'm on a fast track list.