Mayo ClinicReviews of mayoclinic.org

Medical care is adequate, but expect a horrible experience with billing. I found a discrepancy after 6.5 hours spent auditing my own claims. Mayo missed an OA23 contract obligation adjustment after one of my claims was reprocessed. They billed me for it, I paid it, and just recently discovered it. First time, after holding for 45 minutes, she confirmed she could see it was exactly the 10% contract amount but said not their issue, call my insurance. 2nd time calling, again, a 45 minute hold. She agreed to post the adjustment as a "one-time courtesy" and my card would be refunded. It is a contract obligation of 10% that THEY missed! She acted like she was doing me a huge favor. This is not the first time they have treated me like a dead-beat, even though I never carry a balance and always pay in full when I get bill. Some in their call center reps are outside of Minnesota, and those reps don't treat their patients very well.

It’s a broken, money based system. They don’t care about you or your quality of life. They care who can fill their pockets with relatively easy diagnosis. When something out of the ordinary exists—something that almost ended my life 3 times in the years leading up to and after the rejection from mayo. But there was a simple answer that not only saved my life, but quality of life and if they hadn’t rejected me, I could have avoided years of deep pain and suffering. Storytime: (Extremely active childhood, health crashed suddenly and didnt recover for years—wouldn’t have if conventional medicine/mayo had their way) At 22 years old, I had suffered 10 years of “chronic” and “undiagnosable illness”. My health was in a critical state of repeated failure and doctor after doctor said their was no treatment, I would have low quality of life for the rest of my life (bedridden), and that I would just have to “accept my reality”. I’d never had a panel of doctors at that point and was recommended to mayo by multiple specialists, multiple times over the years. Due to the extensive individualized testing I had until that point, they rejected me each time saying there was “nothing that could be done”. They didn’t try to see me, no call, just rejection after rejection. At 23 years old–functional medicine gave me my first stool test EVER—the most basic and commonplace test when dealing with livestock and pet illness, which dictates a vast majority of body disregulation and illness. Within 6 months, my body stopped collapsing, I was given a plan, and now I am not only mobile but extremely health comparatively, “disqualifying to meet the criteria” for all 3 “untreatable illnesses” dozens of doctors qualified me at for over a decade. Now, I went from bedridden to hiking mountainscapes, landscaping, and working my first full-time job in my entire life. Had mayo and the specialists of conventional medicine gotten their way, I would be dead right now. Almost did die 3 times in this process and was repeatedly dismissed. They don’t care about you, they care about money. Go to a functional doctor instead—less money and they focus on looking at your whole health rather than a snapshot of it, forming a plan to regain genuine health and body regulation. More recently it was my dad. This man had been suffering illness for 30 years, they had a plan, he JUST needed mayo to agree and they denied him. This has impacted my whole life on so many scales. If they cared at all about the people, there was literally no reason not to accept him. There was a plan. He has incredible insurance… so WHY

DO NOT GO HERE! Moved and chose Mayo Clinic for my bi-monthly injections. Same insurance, same medication, yet my cost jumped from $300 to $1,100. No accurate estimate upfront, and they refused to send an itemized breakdown. They sent a copay assistance link but no one can help me use it, yet they're quick to demand payment. My own doctor told me to switch. Even staff say they don't go here.

This place is totally going against my surgeon's approach in Saint George Utah. Trying to go a non-surgical approach after I've already dealt with years of different things In pain management. My surgeon is right, you're surgeons are quacks trying to stop people from getting fixed due to their insurance. And centers of excellence scams with insurance... do a better job

I would have given them zero if there was one. Mayo is overrated by themselves and I don't know who!!!! I was stung by a scorpion for the third time on August23, 2026 and went to the emergency department of Mayo Clinic in Phoenix seeking medical care. After a long wait, I was eventually seen by Dr. Kylene Kent. Unfortunately, my experience with her bedside manner was extremely disappointing. I felt that I was spoken to in a demeaning and disrespectful manner. At one point I was told that if I did not agree with her recommended treatment, I would be sent home. After receiving her treatment, I began experiencing painful spasms in my leg muscles. I became so uncomfortable that I asked my husband to take me home. Before I get home, I developed sever pain, and had to return to Mayo. I didn't experience any compassion or empathy I expected from an institution with Mayo Clinic's reputation. I left the first time feeling more like a number rather than a patient. The experience was also finantialy difficult, I received a substantial hospital bill, and they did not accept my insurance. I hope that someone will listen to us and change this corrupted system of Mayo Clinic.

My experience at Mayo Clinic in Rochester has profoundly changed my understanding of what excellent medical care can look like. I came to Mayo during an extraordinarily difficult period of my life, facing both extramammary Paget’s disease (EMPD) and breast cancer after having already been through a brain tumor. I was frightened, exhausted, and trying to navigate multiple specialists and major decisions at once. One of the most important reasons I sought care at Mayo was its highly specialized experience treating EMPD, an extremely rare cancer for which expertise and surgical technique matter enormously. Before coming to Mayo, the options available to me locally were very different. I had been counseled toward wide local excision and came away believing that I should expect recurrence and potentially a devastating long-term prognosis. No one in my area could offer me the highly specialized, multidisciplinary, margin-controlled approach Mayo has developed for this disease. When I researched Mayo’s outcomes, I discovered something that gave me hope for the first time: Mayo physicians have helped study a Mohs approach using CK-7 immunostaining in which only 2.3% of primary EMPD tumors in that published series had a local recurrence — meaning 97.7% had no observed local recurrence. Mayo has continued to refine this approach specifically for female genital EMPD through collaboration among Mohs surgery, gynecologic oncology, plastic surgery, and other specialties when needed. That expertise is ultimately what brought me to Rochester. My own EMPD surgery required an extraordinarily long Mohs procedure, followed by reconstruction, but my team continued until I had completely clear margins. Hearing that I had 100% clear margins after everything I had feared remains one of the most meaningful moments of my life. What distinguished Mayo, however, was not simply the expertise of individual physicians, although that expertise was extraordinary. It was the way the entire system worked together around me. Dermatologic surgery, gynecologic oncology, plastic surgery, breast surgery, medical oncology, radiation oncology, advanced practice providers, and coordinating physicians communicated in a way that made complicated care feel organized rather than fragmented. I repeatedly experienced specialists who understood not only their particular portion of my treatment, but also what I had already endured and what the next member of the team needed to know. Just as importantly, I was treated like a person. My physicians and advanced practice providers took time to educate me, answer questions, respect my decisions, and acknowledge the emotional burden of multiple serious diagnoses. Several called me personally with results or updates. Others sat with me, held my hand before surgery, shared humor or pieces of their own lives, and made frightening experiences feel human and manageable. My breast cancer was treated with a breast-conserving approach that preserved far more than I had expected physically and emotionally. Throughout both cancers, I felt that the people caring for me were thoughtful about not only eliminating disease, but also preserving quality of life, dignity, function, and my ability to make informed decisions about my own body. I have repeatedly found myself thinking that somehow the exact person I needed appeared at the exact moment I needed them. Mayo gave me something I had been struggling to find elsewhere: a genuine sense of safety in medical care. I arrived frightened about what these diagnoses might mean for the rest of my life. I left knowing that I had received care from people who had devoted significant expertise to understanding diseases as rare as mine and who were willing to work across specialties to give me the best outcome they could. I am profoundly grateful for the expertise, compassion, interdisciplinary collaboration, and humanity I experienced there. Mayo Clinic has earned my deepest trust.

Simply too big and not enough support staff. Established patient , can’t get a nurse or Dr. via phone Friday afternoon.

I had burning ear pain since 2022 and after going to dozens of specialists, a top surgeon in California diagnosed me with geniculate neuralgia via phone consult. It was the only diagnosis that made any sense and I needed surgery, but at the time I lived in Chicago and was getting ready to move to Florida so couldn’t travel to Cali for surgery. I was finally accepted for an appointment at Mayo Clinic in Jacksonville for a neurosurgery consult last October. They scheduled me with a neck surgeon when I needed to see a brain surgeon- obviously didn’t review my medical history at all. I got in with a brain surgeon a month later. He was the department chair and acted like he was knowledgeable but he didn’t seem to believe my diagnosis because it was so rare. He wanted me to see another neurologist and ENT before surgery when I had already seen 3 of each over the previous 3 years. I finally told him I wanted surgery because I was tired of suffering and we were just trying to reinvent the wheel. He agreed to do an exploratory MVD, but didn’t want to section the nervous intermedius, which is considered standard of care for my diagnosis. I asked him if he could section the nerve preop a couple of times and he said he would think about it, but when I woke up from surgery he said he just padded it with teflon. I was in the hospital for nearly 4 days and the care sucked. My pain was not properly treated. I complained of 9/10 pain from day 3 onwards and all they did was give me steroids and muscle relaxers, which did nothing. They wanted to wean me off injectable opioids to get me out ASAP. They were often late getting me my pain meds so I dealt with windup pain. They promised I would see PT every day I was there but I saw them only once. They promised the social worker would meet with me to discuss care needs but she only came for 5 minutes the day before I left. They were too busy to get me out of my hospital bed to walk around so they shot me up with heparin to stop DVTs. The nurse injected incorrectly and I got a huge hematoma, which they denied when I questioned. I developed a superficial clot in my cephalic vein from the nurses injecting into an inflamed IV line and they made me get 2 expensive mri scans to diagnose it but did nothing to treat it. When I finally got discharged, it was rushed. They threw whatever was on the countertop into my suitcase without checking, which included IV tubing, bedsore pads, IV catheters, etc. I got my postop pain meds from their pharmacy and they wrote an rx for 7 days of oxycodone but only gave me 3 days worth, then charged me to pick up the rest since it was an “early refill.” After the surgery my pain continued to worsen. I expressed my concerns to my surgeon and he could not explain why. He claimed he did a textbook MVD on me and made it seem like it was my fault. A month postop my pain continued to get worse and I expressed possible failure of the procedure. No remorse whatsoever but the P.A. just said it wasn’t guaranteed to work. Three months postop I developed severe occipital neuralgia. I saw a second opinion surgeon in Tampa and he said my occipital nerves were probably damaged from the procedure. He also asked me why the doctor failed to section the offending nerve and all I could say is I asked him to. I had an MRI scan done at USF in Tampa and the alleged Teflon sponges that had been used were apparently very tiny, so if there were compressions, they were probably made worse by the scar tissue that developed. I can get the correct surgery done but the chances of it working now are slim due to scar tissue build up. The doctor at Mayo said he could always go in and take out the nerve if needed. Now I’m in the worst pain of my life and have suffered a crap ton of medical trauma. I’m trying to sue.