Katrina Seymour M.
I cannot urge you strongly enough NOT…
I cannot urge you strongly enough NOT to take your loved one to Mayo Clinic Jacksonville for care. Please please be aware that there are Mayo Clinic-initiated policies in place that make pain management impossible for patients who are suffering. My 23-year-old daughter have a subtotal colectomy at the hospital in August 2023, followed by a blood clot and ileus, an extremely painful condition when the muscles of her newly-resected small bowel stop working. The general surgeon on the floor after she was re-admitted for complications told me it is Mayo Clinic policy NOT to use tools at their disposal that could help - like pain pumps, or even scheduled pain medication. This leaves the patient or their parent/partner having to request pain medicine, wait on a nurse to show up in the room, wait on the nurse to email the doctor, wait on the doctor to consult with the colorectal or other specialty team, wait on a decision, wait on the pharmacy, and then wait for an ineffective dose to be administered, sometimes hours later. It’s been horrific. On top of that, my daughter laid in bed, naked, with soiled bedding for hours. I changed her myself many times because help took so long to arrive and her skin was damaged already. I bought my own supplies at Target for her. Nothing is offered - not even pillow cases or clean blankets or wash cloths - I had to request them each time and consistently felt I was inconveniencing staff with my pleas for basic tools to make my daughter comfortable. She got a UTI while there - unsurprisingly. I sit here as I write this at 2 am listening to her vomit past her NG tube while we have waited more than 30 minutes for a nurse to help us. Go anywhere else but here.


