Mayo ClinicReviews of mayoclinic.org

My spouse has been struggling from a progressive illness for 2 yrs. We really need a team of medical professionals to try to figure out what is going on, like what Mayo Clinic claims to do. 3 times we were denied. Not once were we given a reason and on 2 of the denials, we had to call them to find out because they couldn't be bothered to call us. We were told they needed records they already had. We were told 12 pages of documentation was just too much work to read through and they preferred things to be condensed to 2, and they were caught straight up lying about having a record of a doctor-to-doctor meeting. They also claimed to have sent us a denial letter on Dec 14th from their spine center, in response to a referral to the rheumatology department that had not been sent until the 15th. All I can really conclude from all of this is that Mayo doesn't actually want tough cases, they want easy ones so they can inflate their numbers of successes. That, or they simply don't want to treat trans people. Either way, they have no business working with vulnerable populations.

Almost killed me. Didn't test for C Diff (turns out I had it) and basically mocked me during the apt. One of the worst, most traumatizing doc visits ever. And the delayed diagnosis has led to further complications.

I've been dealing with ongoing constant headaches and wanted to come to a solution so my neurologist at USF referred me to the Mayo Clinic up in Jacksonville, FL. Going there was difficult for me seeing how it's a 3ish hour car ride but if it gave me the answers I was looking for, I'd be happy so I could be treated. I first took the drive from Spring Hill to Jacksonville (over 3 hour drive) and went to Dr. Rozen and he thought I had hydrocephalus, which was worrying. I was then contacted by his office (a woman named Andrea) that I needed to go for a scan that could only be done at the Mayo Clinic. They told me that I needed to come immediately because they thought I could die. We were told that it was covered by insurance and to be there the next morning. With traffic, it ended up being a round trip of 7 hours for a normal 15 minute scan that I could have done in my hometown of Spring Hill. After the exam, I was referred to Dr. Fermo, who is amazing. She diagnosed me with the proper diagnosis of pseudotumor celebri and ways to work on a remedy to the situation. After seeing her, I see a massive charge for the scan I did at Mayo Clinic that day. I called Mayo Clinic several times asking for a resolution because we were misinformed by them that: 1) I might die if I don't get the scan and 2) Insurance covered this procedure. I don't work, I can't take care of myself, and rely on family to help me due to my condition... so seeing this charge was absurd. Getting there wasn't cheap either, so not only do I get billed in full for that scan, I needed to pay for expenses to get there and back for THEIR error. I repeatedly contacted them and tried to tell them my story several times only to be ignored and referred to the credit agency that my bill was sent to. The worst part of it all: I can't see Dr. Fermo to treat me because of this billing discrepency. I've been told that unless I pay my nearly $3000 outstanding balance, I can't be an active patient there. I did nothing wrong and I'm being screwed over by a company that rather spend countless dollars on advertising telling people how great they are instead of dealing with their errors. I also loved how the Mayo Clinic was in network and was covered by insurance but was barely covered at all for visits as well (deductible was met). To the public: if you're looking for a clinic to go to, DO NOT GO HERE. I'm hoping with my public review, I can finally get some resolution with this because I've been getting the cold shoulder from the Mayo Clinic for a couple years now and I'm still desperate to see Dr. Fermo about my condition. Thanks. Gordon Lienau

Shame on you Mayo Clinic for allowing the Urology department to taint your good name. My father had back surgery a little over a month ago and during the procedure, the vascular team accidently cut his ureter. The Urology team, who performed the repair, has had almost no contact with my father during his recovery. He has experienced pain and complications stemming from the ureter accident, including fluid build up around his kidney. It is now 6 weeks post surgery and the urology clinic at Mayo has completely dropped the ball. Take some responsibility and follow up with your patient! Before surgery, my father was so impressed with the whole Mayo organization and everyone he encountered during the pre-op process. This experience has put a black mark on Mayo Clinic! I had read that the follow up care was horrible...I now see if for myself.

Mayo staff should have made sure insurance is completed for the patients prior to arriving. I had wish Mayo would have sent all the testing procedures planning to my insurance for approval process before my out of state arrival. The Mayo insurance and billing department should have assigned a person to help me as a go between to make sure all procedures are covered. My insurance takes a few days to approve and they will not do the procedures is there is no guarantor. I’m the end all procedures were cancelled with stress and disappointment. Of all the whole time Mayo is helping people. They completely dropped the ball on patients coming from out of state. Recommend: The first appointment should be with the business office or meet the business office two weeks before appointment!!! If it’s all about money! Upset Patient

Had back surgery at Mayo two years ago. The pain from the surgery was extremely intense, and the post surgery hospital care was horrible. I ended up with significant inflamation in my brain and brain damage as a result of my back surgery. Brain damage that a Neuro at Mayo said was NOT caused by the trama of the surgery even though Mayo has a research paper stating that brain damage can occure as result of the trama from surgery. Mayo is GREAT at testing, but I would avoid having any proceedure there or getting advice on next steps after the testing.

The most horrific experience my partner and I ever have had. Please AVOID these scam artists. My partner had some health issues that weren't being resolved through the NHS. A friend of ours told us to go to the Mayo US due to their investigative expertise and that they had a nice experience with them when they used to live in the US. We decided to make the plunge and reached out to the Mayo to book a consultation. Right off the bat, we felt like we were just a "SALE" to the team on the phone. When discussing what we needed it felt like they just wanted put us on the most expensive package due to them having targets, half the things on the package were unnecessary, when quizzing the team on the phone why we should go for £8k platinum package, they just said its in on best interests and would fast track our process. We begrudgingly agreed, even though it was out of our budget and wpuld need to save for it. We needed time to get the money together but the sales team constantly kept persuing us to sign up and part with our mo ey. This was very unprofessional and way over the top. Anyway we saved and parted with the money and requested dates to be seen. We had to follow up two or three times just to arrange an appointment. We ended up seeing an American doctor who told us he used to work in the US Mayo, the consultation was swift and he referred us for tests, and said he would arrange a 1 to 1 with the US team immediately. After 2-3 weeks we didn't hear any response from the doctor. We started to follow up with emails and calls. After 1-2 months we kept getting fobbed off that results weren't ready and the US team are super busy and that they would let us know when the next availability is. 2 months of chasing beacme 3 months. Then by the 15 week we got our blood results. We discovered once we saw the results, that they were ANOTHER PATIENT'S RESULTS they sent us by mistake. The nurse incharge called us to apologise about the "admin error" and said they would resolve all the "admin" and "operation" issues and send us all the results and set up the call with the US. We also found out why we weren't getting a response from the doctor we first, is that he had left the UK to go back to the Mayo US. This is a disgraceful way of working and unacceptable without so much of a handover or to refer our case to another doctor. We got all of our results within 10 days (now a total of 5 months since we paid) and even they we had to chase persistently. We've requested a refund from the Mayo for all the pain and stress caused. They have yet to respond (no surprise). Don't even bother going to these clowns, all they care about is your money and contradicts their supposed "values" as a care group. We ended up seeing a doctor on Harley Street and got us what we needed and refered in under 9 days. Mayo Clinic should avoid at all costs and and the directors should be ashamed of themselves!

I never knew that a physician was able to with track their statement or follow up for examinations such as a MRI and Neurologist. How do doctors records become void? This physician TK openly acknowledged and stated that he only does what Worker’s Compensation says to do. I’ve always believed that the physician had the upper hand. When did the physician become the puppet? He lied he’s a hypocrite and I can openly say he has abandoned his oath as a physician and is not to be trusted. The good lord sees all in the righteousness in people. My opinion I would fear for my soul. After reading the doctors follow up review I can not believe he lied again. Do not trust.