Mayo ClinicReviews of mayoclinic.org

Medical care is adequate, but expect a horrible experience with billing. I found a discrepancy after 6.5 hours spent auditing my own claims. Mayo missed an OA23 contract obligation adjustment after one of my claims was reprocessed. They billed me for it, I paid it, and just recently discovered it. First time, after holding for 45 minutes, she confirmed she could see it was exactly the 10% contract amount but said not their issue, call my insurance. 2nd time calling, again, a 45 minute hold. She agreed to post the adjustment as a "one-time courtesy" and my card would be refunded. It is a contract obligation of 10% that THEY missed! She acted like she was doing me a huge favor. This is not the first time they have treated me like a dead-beat, even though I never carry a balance and always pay in full when I get bill. Some in their call center reps are outside of Minnesota, and those reps don't treat their patients very well.

It’s a broken, money based system. They don’t care about you or your quality of life. They care who can fill their pockets with relatively easy diagnosis. When something out of the ordinary exists—something that almost ended my life 3 times in the years leading up to and after the rejection from mayo. But there was a simple answer that not only saved my life, but quality of life and if they hadn’t rejected me, I could have avoided years of deep pain and suffering. Storytime: (Extremely active childhood, health crashed suddenly and didnt recover for years—wouldn’t have if conventional medicine/mayo had their way) At 22 years old, I had suffered 10 years of “chronic” and “undiagnosable illness”. My health was in a critical state of repeated failure and doctor after doctor said their was no treatment, I would have low quality of life for the rest of my life (bedridden), and that I would just have to “accept my reality”. I’d never had a panel of doctors at that point and was recommended to mayo by multiple specialists, multiple times over the years. Due to the extensive individualized testing I had until that point, they rejected me each time saying there was “nothing that could be done”. They didn’t try to see me, no call, just rejection after rejection. At 23 years old–functional medicine gave me my first stool test EVER—the most basic and commonplace test when dealing with livestock and pet illness, which dictates a vast majority of body disregulation and illness. Within 6 months, my body stopped collapsing, I was given a plan, and now I am not only mobile but extremely health comparatively, “disqualifying to meet the criteria” for all 3 “untreatable illnesses” dozens of doctors qualified me at for over a decade. Now, I went from bedridden to hiking mountainscapes, landscaping, and working my first full-time job in my entire life. Had mayo and the specialists of conventional medicine gotten their way, I would be dead right now. Almost did die 3 times in this process and was repeatedly dismissed. They don’t care about you, they care about money. Go to a functional doctor instead—less money and they focus on looking at your whole health rather than a snapshot of it, forming a plan to regain genuine health and body regulation. More recently it was my dad. This man had been suffering illness for 30 years, they had a plan, he JUST needed mayo to agree and they denied him. This has impacted my whole life on so many scales. If they cared at all about the people, there was literally no reason not to accept him. There was a plan. He has incredible insurance… so WHY

DO NOT GO HERE! Moved and chose Mayo Clinic for my bi-monthly injections. Same insurance, same medication, yet my cost jumped from $300 to $1,100. No accurate estimate upfront, and they refused to send an itemized breakdown. They sent a copay assistance link but no one can help me use it, yet they're quick to demand payment. My own doctor told me to switch. Even staff say they don't go here.

This place is totally going against my surgeon's approach in Saint George Utah. Trying to go a non-surgical approach after I've already dealt with years of different things In pain management. My surgeon is right, you're surgeons are quacks trying to stop people from getting fixed due to their insurance. And centers of excellence scams with insurance... do a better job

I would have given them zero if there was one. Mayo is overrated by themselves and I don't know who!!!! I was stung by a scorpion for the third time on August23, 2026 and went to the emergency department of Mayo Clinic in Phoenix seeking medical care. After a long wait, I was eventually seen by Dr. Kylene Kent. Unfortunately, my experience with her bedside manner was extremely disappointing. I felt that I was spoken to in a demeaning and disrespectful manner. At one point I was told that if I did not agree with her recommended treatment, I would be sent home. After receiving her treatment, I began experiencing painful spasms in my leg muscles. I became so uncomfortable that I asked my husband to take me home. Before I get home, I developed sever pain, and had to return to Mayo. I didn't experience any compassion or empathy I expected from an institution with Mayo Clinic's reputation. I left the first time feeling more like a number rather than a patient. The experience was also finantialy difficult, I received a substantial hospital bill, and they did not accept my insurance. I hope that someone will listen to us and change this corrupted system of Mayo Clinic.

I had burning ear pain since 2022 and after going to dozens of specialists, a top surgeon in California diagnosed me with geniculate neuralgia via phone consult. It was the only diagnosis that made any sense and I needed surgery, but at the time I lived in Chicago and was getting ready to move to Florida so couldn’t travel to Cali for surgery. I was finally accepted for an appointment at Mayo Clinic in Jacksonville for a neurosurgery consult last October. They scheduled me with a neck surgeon when I needed to see a brain surgeon- obviously didn’t review my medical history at all. I got in with a brain surgeon a month later. He was the department chair and acted like he was knowledgeable but he didn’t seem to believe my diagnosis because it was so rare. He wanted me to see another neurologist and ENT before surgery when I had already seen 3 of each over the previous 3 years. I finally told him I wanted surgery because I was tired of suffering and we were just trying to reinvent the wheel. He agreed to do an exploratory MVD, but didn’t want to section the nervous intermedius, which is considered standard of care for my diagnosis. I asked him if he could section the nerve preop a couple of times and he said he would think about it, but when I woke up from surgery he said he just padded it with teflon. I was in the hospital for nearly 4 days and the care sucked. My pain was not properly treated. I complained of 9/10 pain from day 3 onwards and all they did was give me steroids and muscle relaxers, which did nothing. They wanted to wean me off injectable opioids to get me out ASAP. They were often late getting me my pain meds so I dealt with windup pain. They promised I would see PT every day I was there but I saw them only once. They promised the social worker would meet with me to discuss care needs but she only came for 5 minutes the day before I left. They were too busy to get me out of my hospital bed to walk around so they shot me up with heparin to stop DVTs. The nurse injected incorrectly and I got a huge hematoma, which they denied when I questioned. I developed a superficial clot in my cephalic vein from the nurses injecting into an inflamed IV line and they made me get 2 expensive mri scans to diagnose it but did nothing to treat it. When I finally got discharged, it was rushed. They threw whatever was on the countertop into my suitcase without checking, which included IV tubing, bedsore pads, IV catheters, etc. I got my postop pain meds from their pharmacy and they wrote an rx for 7 days of oxycodone but only gave me 3 days worth, then charged me to pick up the rest since it was an “early refill.” After the surgery my pain continued to worsen. I expressed my concerns to my surgeon and he could not explain why. He claimed he did a textbook MVD on me and made it seem like it was my fault. A month postop my pain continued to get worse and I expressed possible failure of the procedure. No remorse whatsoever but the P.A. just said it wasn’t guaranteed to work. Three months postop I developed severe occipital neuralgia. I saw a second opinion surgeon in Tampa and he said my occipital nerves were probably damaged from the procedure. He also asked me why the doctor failed to section the offending nerve and all I could say is I asked him to. I had an MRI scan done at USF in Tampa and the alleged Teflon sponges that had been used were apparently very tiny, so if there were compressions, they were probably made worse by the scar tissue that developed. I can get the correct surgery done but the chances of it working now are slim due to scar tissue build up. The doctor at Mayo said he could always go in and take out the nerve if needed. Now I’m in the worst pain of my life and have suffered a crap ton of medical trauma. I’m trying to sue.

I am an out-of-state patient who visited for testing. I paid a deposit in advance based on the provided estimate. I was assured that I would receive a discount due to my out-of-network status and lack of coverage at Mayo. However, after the services were rendered, the promised discount was not applied. I contacted billing but received neither assistance nor concern. I am extremely dissatisfied with this dishonest process and intend to file a formal complaint with the Minnesota Attorney General.

My 28 yo son has small fiber neuropathy. He has had an extensive workup but continues to have pain. I am a physician and sent a complete history with all his previous workup including labs and previous treatments. Referral requested. Neurology refused to see him. This is a 28 year employed, insured hard working individual and basically Mayo Clinic refused to evaluate him. I was always under the impression that Mayo Clinic prided themselves in tackling the most complex cases. They basically gave up on a 28 yo young man. Not very impressed.