Mayo ClinicReviews of mayoclinic.org

The Mayo Clinic has some of the most unhelpful staff. Patients seeking care just get the run around. This is so sad.

As a Mayo, Rochester patient for over 15 years, they’ve saved by my leg, and my life (at least once), When no one else would dare operate on an infected prosthetic knee, they took it on with incredible success. I admire their multiple doctor approach, with an disease specialist’s office right next to the orthopedic surgeon’s. I know staff shortages since Covid 19 make getting surgeries or appointments take longer. I suspect new patients may take even longer, BUT THIS IS THE CASE AT EVERY FACILITY I have dealt with since the Pandemic( at least 6). I’ve had over 30 operations (a “train wreck” as a non-mayo surgeon diagnosed me). I usually get at least one local Pacific NW opinion before embarking on the 2000 mile journey to Mayo. The local Doctor then says, “you are too risky for us to help, but you need help. Good bye!” Mayo has also declined a few surgeries recommended by local specialists. But at least they did complete thorough testing, exams, and consultations before saying “No” or Not yet”. They also presented me with alternative therapies and percentages of success or damage a surgery might offer and ways to best manage the issues. Due to multitudes of inherited health issues, I understand frustration over scheduling and doctor visits that didn’t yield the results I hoped for. We tend to do reviews when we are most passionate(riled up). I am sure the negative reviews here were done in sincerity. Looking back at years of dealing with Mayo, I have to rate them as close to humanly possible…but no not perfect.

It's almost impossible to get in to see your primary care physician....first you have to jump thru hoops with much info on the phone,and explain to a desk attendent the problem, then that's referred to a nurse, who then decides whether or not you should see a doctor, ala 3rd person...as if a person's body doesn't let them know when they need professional help! Have a 3rd person decide how sick you are; ya right! Then waiting for a nurse callback, I"ve been waiting three days with a severe double ear infection, and sinus infection, lots of pain and ear draining. Called on a Friday am; this is Monday noon, still no callback. This has been going on for 5 weeks and was seen and put on antibiotics by another Doctor, to no avail. Jumping thru Mayo hoops and talking to numerous people that relay messages is just a disasterous unnecessary mess. I guess you need to drop over before they consider getting you in for a Dr appt. I worked there for 30 years, and it continually just goes downhill. Number #1 medical institution?! More like #1 screwed up total mess!

I have recently had the absolute honor of being a patient at the Mayo Clinic Scottsdale. The care has been outstanding! From Dr. Sell-Dottin, Dr. Rhee, Dr. Shah, the nurses, phlebotomists, support staff, even valet have all been amazing! They don't just care about your physical health but your mental and emotional health as well. The care I have been receiving compared to my previous care at other hospitals has been night and day. I feel truly fortunate to have the Mayo Clinic treating me and performing my two upcoming surgeries. I would strongly recommend them to

For those of you anticipating access and help from this organization, be prepared for disappointment. My wife has been in horrible overall pain along with severe muscle spasms and contortions for 4 1/2 years now. She currently has to be in bed for over 20 hours a day as the symptoms are just too much to deal with. More recently she started showing symptoms of Tardive Dyskinesia. We have been to four local hospitals, seen countless doctors and specialists. The most recent Neurologist diagnosed her with Functional Dystonia…he thinks. Several nurses, doctors, specialists and ED doctors have suggested that we seek out the Mayo Clinic for the best help for her. We did. We went through the initial interview for fact gathering on their part. When we asked how long a response might take, the rep said they average around 25,000 requests a week. Three days later we received the attached computer generated response. Please note that we were willing to wait in line for an appointment, up to a reasonable point. But, instead, we’re basically tossed to the curb like garbage. No human response, no offer for a teleconference visit, no nothing. I guess we are all in the age of poor patient care anymore as this P.O.S. Organization has shown us. There is a special place in Hell for you people. Thank you allowing my wife to continue to suffer with no resolution for her symptoms. Hopefully this posting is helpful for others hoping for assistance.

Registered for an appointment online, wanted several days for a response. When they called the mayo rep asked what was going on and we had a conversation about my issue. At the end he said they couldn't help me because they didn't accept my insurance. That is OK every were else but there. I live within 50 miles of the facility. He advised me I could go to the New York hospital across the country and maybe they could help. At first I thought he was kidding unreal.

I went to dozens of appointments for pudendal neuralgia. It put me out of the fire department for 4 months. Mayo would not sign my aflac short term disability paperwork. I was not able to pay my bills for I depended on that insurance. Mayo didn't even fix my problem. Thousands of dollars out of my pocket wasted. Thanks Mayo.

This hospital is the worse I have ever attended. They waste money on frills, new buildings, and enormous lobbies. They don't give you specialist doctors based on your illness... just hospitalists. My mother died because of their poor care. I flatlined during surgery but they did not tell me. Then I had a stroke a day later and they denied it was their fault. I found out now that the surgery to help me swallow only caused more scaring in my throat worsening my problem and requiring a feeding tube. Now this week an ambulance took my husband there against my wishes. And of course, they don't take Medicare and HMO insurance. So, costs will be out of pocket, and we live on social security income. The hospital is for rich ONLY.