Mattress FirmReviews of mattressfirm.com

I WOULD DEFINATLEY NOT RECOMMEND MATTRESS TO FIRM TO NO ONE. RECIEVED METAL BOX SPRING WITH BOTH ENDS OF THE BOX BROKEN AND HARDWARE MISSING. WAS THEN ADVISED THAT UPS WOULD PUCK TO RETURN WITH SIGNATURE ONLY. I WORK ALL DAY AND CANT AFFORD TO STAY HOME TO WAIT FOR A PACKAGE RETURN THAT WAS SHIPPED DAMAGED. HAD TO HAUL MY RETURN TO MY PLACE OF EMPLOYMENT AND WAIT FOR UPS TO PICK UP. I ASKED TO SPEAK TO COOPERATE WHILE CHATTING ONLIN, AND THE AGENT "PRECIOUS" SAID SHE WAS COOPERATE! WHAT A JOKE. PLEASE NO MATTER HOW GOOD THE PRICES SEEM, DO NOT ORDER FROM MATTRESS FIRM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give this company a negative number I would. PLEASE DO NOT ORDER A THING FROM THIS COMPANY ONLINE. This store is good in CC but the main corporation is HORRIBLE. I ordered a Queen size Memory Foam Mattress online on September 30, 2021. I received the mattress in a box in around 2 weeks. I ordered online because they had said online that they guaranteed their mattresses 100%. WRONG. I sent them an email since there is no other way to contact them asking them for a RMA to return the item. Never heard back. After email after email without any response. Then around October 21, 2021 I get a text message saying a delivery would be made to me on October 23, 2021. I called the store and was told that they showed it would be a pick up and not a delivery for a mattress. STILL NO COMMUNICATION WITH THIS COMPANY. On October 23, 2021 at 5:30pm a truck came and picked up the mattress and said I would get a refund minus the pickup charge of 99.00. On November 21, 2021 after never receiving a refund, I had to go on their website and file another ticket with them saying that my item had gone back to them on October 23, 2021 and I still did not have any refund. One day later I was credited 619.63 through PayPal even though I paid 879.42. They charged me a total of 259.79 for returning an unopened item that was supposed to be 100% guaranteed. DO NOT SHOP ONLINE WITH THIS COMPANY.

This business is the most incompetent of any retail store I have ever dealt with. I will never purchase a mattress from them again. I have bought 4 . Buy somewhere else & save yourself the headaches from trying to deal with this inefficient company!!

Bought and paid cash for a very expensive queen bed and Ergo base. Waited for more than 2 weeks for delivery. Delivery guys did their job with notifications but when they came they saw the base for the mattress was incorrect. The store person put the wrong base down. I paid CASH for this, and now they tell me that it takes weeks to get my refund. In the meantime, have had to miss work for delivery, put up holiday guest in a motel, and now must cancel other guests because I do not have my cash to go purchase something from another store. I give MattressFirm an "F" grade. They do not seem to care how they inconvenienced me. Cannot get anyone except store personnel on phone. Have to go through writing this and a complaint. I will make sure I write this same review on a non-company website. I CANNOT RECOMMEND THIS FIRM TO DEAL WITH, EVEN IF YOU PAY CASH! UPDATE: After raising hell and searching for some corporate person, I finally got an email back from the Corporate Tx offices. I explained what happened twice but on the second time, I was told I would be refunded my money via check sent overnight. It came. I cashed it and went to the Fort Collins Store and the manager Jason saw to it that I received the bed and base I wanted, and at a further discount. But had I known how sloppy some business activities are, I would never have shopped at this company. They have many, many local complaints.

Our mattress was fine for about a year. Now my wife and I can’t sleep at night, we’re hot and our bed is like sleeping in a sink hole. I already have a bad back and climbing out of this piece of garbage every morning makes it more difficult. Many nights I sleep on the couch. This was a total waste of money and now we’re forced to buy another mattress. This time we’ll do our research.

I ordered a bedframe on 11/3 (Order # WEB0005059775). I received a confirmation shipping preparation email with FedEx tracking # (285720145964) with an estimated delivery date of 11/10. The FedEx site says the label was created with the location as Commerce CA. I issued a customer care form and got a reply back. It said to check with FedEx. When I checked with FedEx they said the package was not in their system only the label. It was not picked up or taken to FedEx, it was still in Mattess Firm's possession. I explained this to the Mattress Firm (Amanda R.) customer rep, however it was a waste of time. It's a week later with no satisfaction.

I upgraded my matress several times. Approx a year ago I upgraded to a pillow top and bought new box springs. I wouldn't complain but it's already broke down hurting my back nightly. The warranty people said it dont meet qualifications for replacement. I wish I would have checked it out better before purchasing from them. I would NOT reccomend them. Too much money for bs customer service .

If I could have given a zero start I would have. STAY AWAY FROM THIS Company. I bought a Simmons Beautyrest pillow top mattress. It is sagging very bad where we sleep. I have a full warranty I was told for 10 years. So I filed a claim. Was denied due to frame. My bedframe I bought has a wood frame around edges and a middle metal support. Not good enough apparently. Just an easy out to not have to hold up their end. DO NOT BUY FROM THIS COMPANY