Mattress FirmReviews of mattressfirm.com

We bought a $14,600. Tempur-Pedic Mattress from Mattress Firm. We wrote a check for the purchase. They electronically transferred the funds from our checking account, then they cashed the check totaling over $29,000.00 clearing our checking account. We were using the funds to pay a contractor which we were unable. It took over two weeks to get the money back. The sales rep told us he would give us a $200.00 refund for our inconvenience, which we never got. I wouldn’t buy anything from Mattress Firm again.

They do not honor their warranty. The mattress has a 10 year warranty against sagging. Our mattress is sagging and we put in a warranty claim. We followed Mattress Firms procedure for claiming warranty, took the required pictures and submitted. They denied stating there wasn't enough slats for the support, even though when we first purchases the mattress the sale representative stated that our support was good. We added the "required" supports and resubmitted 6 months later. They denied it again, their reason because the slats that we installed didn't have legs. We have a total of 7 legs and they want 10 legs. Each time they deny our claim they also send a 20% off coupon, the warranty card, and they state if we correct these items that they will reinstate the warranty. I've been through that warranty card. No where in the warranty does it state how many slats and how legs are needed. Mattress Firms keeps moving the goal post when trying to claim warranty. I have submitted a complaint with the District Attorney.

Would rate Jersey City Store a. ZERO IF I COULD. LAZY PEOPLE WHO DON'T FOLLOW UP. JUST TAKE THE CUSTOMER'S MONEY AND OFFER NO CARE AFTERWARDS. Bad Service, Bad Follow up, Store quickly took my deposit for a sale on a wharehouse model of a mattress that was recently purchased and returned and priced substantially lower. I was convinced into giving a deposit which I don't do by Saleswomen Cheyanne and Store Manager Nick. Both of whom never followed up on the store. The sales was for a new mattress that was returned which they had to re sell. The Mattress was supposed to brought to the Bayonne, NJ store for my viewing to review its condition and then close it for a sale of $1200. That never happened. The Mattress never made it to Bayonne the hours of 11-4pm as Nick from the Jersey City Store stated as I had spoken to Nick about 10:30am this morning. I never received a follow up call from Cheyanne or any care from the store or a follow up call from the Bayonne store. I knew I had to go to NY and rescheduled a meeting in hopes I might see the Mattress at Bayonne. Well, never got a call, never had any follow up and when I finally called the Jersey City Store at 4:15pm or, the Mattress was still not at Bayonne so I can see it, and she provided me excuses why the Mattress was not at Bayonne, but never provided a reason for following up with a Sale or a customer. Both Store Manager and Sales Person should face discplinary action for not following what i'm sure is Delivery Protocol with a customer and ultimately losing a sale and hence causing the second of two negative reviews. Customers are people too and have lives, I had to reschedule an important meeting in NYC in hopes of staying in Jersey 25min from the store(Bayonne) to go see the Mattress. I will be following up with a complaint to Corporate about this. The thing is these people were simply Lazy and Derelict in their responsibility to follow Sales protocol. And I may have lost business because of this.

I purchased a 3K mattress from the Tucker, GA location and that manager told me that my 4th trade in mattress (due to horrible sagging) would be better which was a lie. All their mattresses sag after a few months and then the warranty company is worthless! They want pictures of mattress with tape measurements and this entire company is a fraudulent company so beware! I gave them multiple tries and hopefully this review will keep others from what my husband and I experience!!! NEVER BUY A MATTRESS FROM THIS COMPANY…you’ll be sorry! I promise. ☹️

Great salesmen, Kevin McCarty at the Lancaster store on Fruitville Pike. Delivery person Jorge was professional and courteous and did a great job setting up the new bed.

Approximately 14 months ago I purchased the Simmons Beautyrest Mattress from Mattress Firm in Terre Haute IN for over $1300. After only 6 months, the mattress began sagging. I am 88 years old with severe back issues, so I was unable to turn the mattress or remedy the situation alone. My daughter gathered all of the paperwork that came with the sale & after a very tedious and complicated online process she submitted a warranty claim. This was denied because apparently I trusted the sales person or someone associated with the company to advise me as to exactly what would be required for support before setting up the bed, hence there was not proper support so the warranty was void. Their only offer of compensation was 30% discount on a new mattress. I can assure you I will not be using the 30% because I will never buy from them again. They have taken $1300 from an elderly person who has little to begin with, who foolishly trusted this company to know when the mattress was delivered/set up that there was not adequate support. I am deeply disappointed and left without a way to replace this mattress. Buyer beware!

Been waiting for over a week to speak with a supervisor about the fiasco with my bed remote. Never got it, the replacement remote was brought. It’s pretty sad when I can get an apology from the the installer, but not from the company. Buyer beware with Mattress Firm, if you have a problem your on your own!

Shop that mattress firm they don't have the best prices or the best mattresses it's better to shop at any of the other local general stores they're not affiliated with mattress firm I think they're doing some kind of money laundering because there's no way that there's a store almost every 5 to 10 blocks is a mattress firm so it must be something going on but they're overpriced I found better deals at Walmart and local mattress stores in my area there are more comfortable with a better warranty I will never shop at mattress firm again