Mattress FirmReviews of mattressfirm.com

Please don't buy from Any Mattress Firm!!! I bought the first mattress in cash had to return so uncomfortable. Used a Synchrony Card they furnished and return the 2nd mattress and was only refunded a 3rd of what I payed for the first mattress. And yes I took regard to the $250.00 restock fee and the $99.00 delivery fee. Please don't buy!!! SB 1 Star is too high but I had to to write the review! Best of Blessings

Mattress Firm sold me exactly what I wanted. but then the problems started. They put me down for the wrong city, state and zip code which gave me the wrong delivery date. I notified them...I was then put on delivery the original date but it wasnt a delivery but just a pick up of my old bedding.....SAY WHAT. I was yelled at by the pick up guys because i wasnt there 3 hours before the window stated. Then I couldnt get a firm answer on my delivery date. When I tried to call and speak with someone, they DONT take phone calls...say what again. NOT WORTH MY TROUBLE AT THIS POINT, You lost me as a customer

One star is too high. The arrogance of the store manager located in eatontown, NJ and the complete disregard from their customer service is unbearable. I purchased two mattresses with two bases and waited 7 weeks. Less than 24 hours before delivery, I was told that my items would be delivered on Tuesday in early May. I was out of town that Tuesday so I asked to deliver on Wednesday. They said no problem. Come Tuesday, they call and say that they can’t deliver on Wednesday but they’ll deliver on Thursday instead. Comes Wednesday, my order is lost. They don’t know where it is. Need to wait another 7 weeks to reorder. I chose to cancel. Now almost 4 weeks have passed and I still didn’t get my refund. No one cares and no one is planning to return my money. I have involved my credit card customer advice to help. Stay away from this awful company.

Knoxville- delivery was pathetic

Mattress Firm in Lake Oswego Oregon hires liars. The guy that sold us our $10,000 bed and adjustable frame told us since we were buying a top of the line bed he would sell us top of the line adjustable frames for half price and they carried a 5 year warranty. Come to find out we ended up with cheap frames that are failing. Called the store and they told me the frame had a one year warranty and that that guy was gone because he’d had a history of doing that. They offered no remorse

Unbelievable. If i couls put 0 starrs, I would. I made my order 2 weeks ago it should have arrived on April 8th, Online it still says April 8. When I chat with them they said they need to emai need to email the warehouse which they did and the warehouse never responded to them. It's unbelievable the customer service is the worst. What do you mean you have to email the warehouse? They should have the phone number of wearhouse or supervisor of the warehouse. Bad.

It's hard to decide how to rate this - if I was reviewing the product purchased, I would give this 5 stars - the mattress is great! This issue I have is with their low price guarantee. They state: "Mattress Firm is so committed to finding you the perfect mattress, that they guarantee the lowest price for 120 days. Mattress Firm promises: If a mattress is advertised elsewhere for a lower price, they'll refund you the difference". Shortly after taking delivery, we saw that Mattress Firm lowered the price on the product we purchased by $200. I went back to the store with my receipts and they agreed to refund $200 back to my original form of payment within a few days.. That was on February 12, 2022. On February 20, 2022, after not receiving the credit, I contacted customer service via phone and was told the credit was in process. They confirmed this via email. I reached out again on February 27, 2022. Same promise. It is now April 11, 2022. Two months has gone by and still no credit for $200. Over the last couple of weeks I have emailed customer service and they are not even responding to my emails now. This is deceptive!

I purchased a top of the line adjustable base for my king bed. Less than 5 years and it is not working and is not in the flat position. I have gone into local store 3 times. I am simply trying to find a repair person. I am told there is NOTHING they can do to help. I am an elderly single woman. This was a $1400 base. I am not sleeping. How can they sell a product with no ability to have it repaired. You can not contact headquarters, I tried emailing, no response. STAY FAR AWAY from Mattress Firm. They do not care about service or quality or you.