Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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ian W.
After reading dozens upon dozens of "Master" combination padlock reviews, I will not be purchasing any ever again. I visited my local branch of Tesco's on Teesside today (where I normally buy these locks), to replace one that I had to snip off my bike, but they had none on stock so I couldn't. Fortunately I decided to read reviews on the Trustpilot site and think I got a lucky escape. The amount of dissatisfied customers is astounding.
Peter G.
I bought a Masterlock knowing it’s supposed to be a reliable brand and it is. My complaint as a graphic designer is the size of type in the multi-lingual instruction manual. It must be 2points or so. Absolutely useless unless you have a magnifying glass - or maybe a microscope! Illegible = useless
Jason L.
I received the incorrect locks and returned so I returned them over 60 days ago and still have not got my money back. They said up to 45 days. On day 47 I reach out and they said they would process it in 3-5 days. Refund service SUCKS!!!!!
Michelle Z.
This is my 4th purchase of a cable bike lock v 8122d where the 0000 opens amd then i set my code, check it amd it worls and then never again. Worst moat frustrating product.
BENOIT
Service après vente injoignable avec les lignes soit disant occupées tous les jours à des heures différentes. Donc pas pas de garantie…. En fait. Mail au sav réalisé avec photos et explications : aucune réponse. Très déçu
Vera
I could not get my 646t padlock to work (couldn't reset the combination). I called US customer service and after a short wait, someone answered and walked me through how to do it. Her explanation was a little clearer than the written instructions and it worked. I was on the phone for less than 10 minutes, including wait time. So my review would have been a 1 but customer service saved the day,
Milan
Slot werd snel gemaakt
Rob S.
In the past few years I've bought four Master locks. Two were cable locks (identical) and the other two were standard hook style rotary combination locks. Both cable locks were absolutely a joke. Both had the same fault -- the weld on the cable inside the lock secured only about 4 of the 100 strands of the cable so within a couple of months, the cable just pulled out of the lock! First time, I thought it must have been a fluke, so bought another one and it did the same thing! And both rotary combination locks also failed the same way. After about a year, the plates inside the lock separated and were not turning when the dial turned, so you could no longer open the lock by entering the combination. What has happed to this once reliable lock company. These lock are an absolute joke. I tried to contact them, but on their web page, there is no way to do so. Customer service rating ZERO. Product quality rating ZERO.
