Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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DPR
Boîte à clé Master Lock 5441 Service après-vente, inexistant !!! Après innombrables recherches sur Internet Et des appels téléphoniques Sur Paris, renvoyé d’adresse Internet en adresse Internet, je n’ai jamais pu avoir la moindre réponse à mes courriels. Autrefois, prompt à la réponse, le SAV a disparu !?
David S.
I got locked out of my key safe but broke into it in under 10 seconds without using any combination to gain access
Arnaud L.
Acheté un coffre XXL, impossible de l’ouvrir! J’ai réussi à l’ouvrir une fois, à le refermer, et depuis c’est totalement impossible de l’ouvrir de nouveau. Pas de problèmes de piles, pas de changement de code, la poignée ne tourne pas, elle fait simplement clic-clac mais rien ne se passe. Service client totalement inexistant, incapable de répondre au client, une forme d’impolitesse crasse, bref, du matériel de très mauvaise qualité et une compagnie à éviter impérativement
Anthony H.
I bought a 510D adjustable shackle 1 3/4" padlock from Target. The padlock portion of the lock separates from the shackle (the upper part of the lock). I did not know that the padlock (the bottom part of the lock) would go on the shackle upside down. In other words, the part of the lock where the key is placed. I inadvertently put the padlock on upside down and I could not open the lock because I couldn't put the key in the lock. I was locked out of my locker and I had to get bolt cutters to get access to my locker. "HIGHLY" upsetting!!! I was totally inconvenienced and I wasted $9.00. I am suggesting that "no one" purchase this confusing padlock. I always had total respect for the Master Lock brand, but I will "NEVER"!!! purchase another one.
Ed P.
De masterlock 5404dhc gemonteerd. Wat een miskoop,schroevendraaier erachter zetten en binnen 5 seconden hebben inbrekers je sleutel.
Judy A.
Found an old lock in our storage which obviously we didn't remember the combination for. Took a picture of the back of the lock with the serial number and proof that the lock was not attached to anything. Within a couple of days they responded with the combination. It worked and now we have an extra lock to use.
Sonia B.
Comme beaucoup d'utilisateurs, je suis extrêmement déçue. Il est totalement impossible de changer le code tout en ayant suivi la procédure à la lettre. En effet après changement de code, le cadenas ne s'ouvre plus. Plus qu'une seule solution acheter un cadenas d'une autre marque.
Boston
Just wow… MASTERLOCK SUCKS! I am a beginner locksmith, and for most of my life I had thought master locks were strong locks…Bro I can get into one of those in 2 seconds! I taught a 8 year old how to get into one of those in under 5 minutes. Just sad Masterlock…just sad
