Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Customer A.
I set the lock and used it a few times. Then I went to open it and it didn't open. I know I used the right combo. Luckily I had a back way into my property, otherwise I would have had a big problem. Yet another useless product from B&Q. They need to improve their buying process.
Fabrice
MASTER LOCK NE PAS ACHETER CETTE MARQUE. Deuxième boitier 5441EURD et toujours les même problèmes, quelques semaines après installation le code ne déverrouille plus le boitier. J'ai essayer à plusieurs reprises la procédure de déverrouillage mais rien n'y fait. Les autres boitiers Master lock (mécanique basique) ne sont pas mieux puisque la charnière de la porte fini par se tordre et bloque l'ouverture. Et bien évidement impossible d'avoir une assistance.
Yann & Laurence LE P.
Master Lock 5403EURD Après installation et changement du code en suivant la procédure et vérification du fonctionnement, le coffre ne s'ouvre plus et le code 0000 ne fonctionne plus. Email envoyer au SAV le jour même sens réponse à ce jour.
Anonym
Die sind sehr schlecht erreichbar, wenn Störung da ist, master lock Kasten hat sich blockiert und versuche schon 3 Tagen in Belgien, Niederlande, Luxemburg und Deutschland zu erreichen, leider man hat nicht die Möglichkeit, jemand telefonisch zu erreichen und auf Nachrichten, Reagieren die auch nicht. Ich habe gleichzeitig schon 7 Geräte gekauft, dies werde ich nie wieder tun. Unverschämt, jede gerät hat mir rund 180€ gekostet. Meine mieter standen fast 4 Stunden in die Kälte bei minus 5 Grad.
matt
this master lock did NOT keep my shoe safe. i wrapped it around my shoelace and to my dismay, it came undone and my shoe was stolen by a hooligan. this is NOT ACCEPTABLE and i will be complaining to everyone about this. i hate you masterlock, i lost my right shoe because of you. i now have to hobble around everywhere because of YOU and YOUR LOCKS. what’re the ladies at my crochet practice gonna think of me? how dare you
Brett E.
I so wish I’d read these reviews. My experience has been exactly the same as everyone else. After one year, the so-called external weatherproofed key lock rusted up, and it’s now Useless Worse than that. It seems like they’ve got one person in Customer service in the UK and no one else and they can’t do anything they can’t even organise a return. They then forward you to someone in France, who then pretty much refused everything and doesn’t Engage or even understand which product you’re dealing with. This is a God awful company and clearly the number of bad reviews on this website that they haven’t even responded to tells you everything I’m gonna copy this review to Amazon and try and stop other people from wasting money on a company, whose promises of whether proofing and lifetime warranties are absolutely meaningless What a truly, awful company what a truly awful set of products, what truly awful Customer Services
Gabriel O.
Master Lock sold me two wall mount locks, they are supposed to bank on safety items, yet their processes aren't safe. I decided to store my pin codes for my mount locks on their website and once I try to retrieve them, their website no longer exists. For all the customers that now have Bluetooth products or else, the day will come when they just simply say, oops we no longer offer mobile coverage and that's why you should f* yourself. For selling safety products I would deem their policies unsafe and unreliable.
Lynne
They lied. Master Lock says this is weather resistant. NO NO NO. Do not buy. It locks up alright then you could not use the key and the combination was corroded spare me false advertising.
