Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Master Lock (masterlock.com) has 121 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Sean N.
I've owned one of their Street Cuff bike locks for about 20 years and a few years ago it stopped working. As I know their locks are supposed to have a lifetime warranty I thought no problem. I went into their website and raised a ticket and explained my problem but no response whatsoever!
MarieD.
J’ai acheté un cadenas pour trottinette à la Fnac 90€ jeté à la pouvelle Le vol a été filmé le cadenas a été cassé en moins de 10 secondes Inefficace Et pas de remboursement alors qu’on me l’a volé moins de 4 mois après mon achat Ce cadenas ne sert à rien
Andrea H.
Never again! Avoid buying these products, at least in Europe! There is no support. I purchased an LFW205FYC safe. It won't open. I opened at least 10 support tickets, but no one ever responded. Terrible company.
David L.
Master Lock advertise a hasp key lock box with push button entry. Pictures show it containing a key fob. Two problems. 1/ The actual depth of the box after the door is closed is 4/10ths of an inch. Too shallow for a key fob. 2/ The lock can be opened in less than 15 seconds without knowing the code beforehand. It’s absolutely useless and the marketing is fraudulent.
Neil R.
I wish I had read the reviews before buying! The padlock seems solid enough but there the upsides end!. The "information" printed on the packaging is tiny. Completely unreadable with the naked eye Resetting the combination is one of the most complex things I have ever done on a lock The rubber surround makes moving the numbers nearly impossible even with relatively thin fingers..I needed to get my daughter to do it and even she struggled Then having reset the damned thing it worked once then refused to open
Fabian G.
@masterlock, please Watch LPL… These are the worst “locks”. Don’t see them as locks, it’s more like a mechanism to close. It’s not locked! Very easy to pick, your stuff is not secure with these locks
Gareth P.
I am a facilities manager at a museum and a contractor has set up some temporary security using a Master Lock Excel coded padlock. It is just terrible! Unless you have extremely slim and dainty fingers it's almost impossible to set the numbers on one dial without moving others that you've already set, and even once they are set, you can't guarantee it will open. Stay away from this lock!
David W.
Brand new Master Lock 5024BQ bought through Amazon. Being returned today as this product is frankly useless! Followed the instructions to the letter, yet it does NOT perform as it should. Please don’t buy this product: it’s rubbish.
