Master LockReviews of masterlock.com

I bought the Masterlock Python and I used it four times before snapping the cheap key in the cylinder! I definitely do not recommend this product! I had to use a hacksaw to recuperate my surge protector at a camp site!

The wheels lock up and will not turn. They are useless over priced pieces of junk,I will never buy another one.

These padlocks should be great ,they are built heavily and look substantial but alas after a year or so of use the hasps jam when opened and then come away from body all together,I have had this experience with three of these locks.

I had 2 of these Master combination locks on my storage units, they were working fine, I use the same code on all my combination locks, then one day they wouldn't open. I tried and tried, but they wouldn't open, they were only a few months old, had to pay to get them cut off. Wouldn't recommended.

I bought a lock for my locker at work. It got stuck even though I had the right combo in. They had to cut it off. I paid like $15 for 2 days use.

I placed an order in November 2024. They said there would be a delay between 4 and 6 weeks. In January 2025, they said my order would be in my hands the third week of March. In March, they said my order would be in my hands the third week of April. Guess what? Today, they called me to give me the news that my locks would be in my hands the third week of May. This is very unprofessional customer service. We are waiting for those locks to comply with some policies in our company, and these people are irresponsible.

Had two Masters combination locks that required cutting off as combination would not work. I puchased a pack of three and all had the same combination. Contacted Masters support and the silence is deafing yet to recieve a reply so not happy. After looking at reviews on the web I can see it is a common fault and their customer support non existant. As a result no more Masters locks for me and will advise everyone else of thei8r crap support

Absolutely garbage it’s been on my garage door for 2 weeks used 3-4 times now the combination won’t unlock this is a pathetic manufacturer of locks who could not careless for customers they should not be allowed to sell RUBBISH like this I will now have to carefully use a angled grinder to cut it off and throw it in the bin where it belongs DO NOT BUY MASTERLOCK RUBBISH YOU HAVE BEEN WARNED