Master LockReviews of masterlock.com

Right before Christmas, I purchased 2 three-packs of Master Locks padlocks. I have trusted this company, and used their products for decades so it seemed like an excellent deal at $10 a pack. Big mistake! Each of these six locks has failed in exactly the same way. Somehow or another, the tumblers seem to get out of alignment, and when you put the key in, it just goes round and round without ever unlocking the lock. Powdered graphite does not help. Yesterday was the last straw, and the last lock. I was locked out of my gate, and it was after dark. Fortunately, I had bolt cutters in the car. And a flashlight. Note: these are the smallest bolt cutters manufactured, but they went through the shank of this lock like a knife through hot butter. It took exactly ONE attempt to cut through this cheap lock. Nice to know I can trust this product to keep my property secure. 🙄🙄🙄 I will never purchase any product from this company again. Ever. They sacrificed a decades-long customer relationship for a grossly inferior product. It wasn't just the failure of a single lock. We're talking six locks here. Six. I will never recommend Master Lock, and I will also be happy to let anyone who is interested know of my dismal experience with this product that has degenerated into cheapness, and unreliability.

My husband passed away unexpectedly just before Christmas. We have a safe, a Sentry Safe, which is now part of Master Lock. I do not remember the code. We bought the safe several years ago. I went to the website, filled out the needed information, and paid the fee to receive a master code to open the safe, as there are legal papers I need, including the will and POA. My credit card was charged immediately. This was on January 8th, 2026. I never received a code via mail or email. I have submitted SIX help tickets with NO response. My original order number is RUS100666 The help tickets are as follows: 260119-000571 260119-000561, 260117-000209, 260116-001676, 260115-001599, 260114-002059. As stated, there has been no response from this company. I need what I paid for, and this should not be that difficult. Beware when dealing with this company. I am unsure what is going on and feel that they may be scamming people like me.

I bought a garage padlock that was supposed to be weatherproof. After 2 months the padlock got rusty and hard to open. I contacted the company twice requesting a replacement or refund. They never got back to me.

Masterlock USED to be a dependable brand, now it's garbage but the company has cornered the market so it's difficult to find an acceptable alternative. I had 2 small dial Masterlocks, each didnt even last a full year before they malfunctioned. This last time I had extreme difficulty getting it open. I just bought another Masterlock combination lock because it was the only brand available. Just opened the package and the English instructions were ripped because they were stuck to the glue packaging. The ONLY reason I bought another Masterlock was because my employees have a hard time with combination locks (which are much better and less expensive) and I need to secure a storage unit that allows multiple people access. I will be sure to find another brand for next time which I'm sure will be soon given my experience with Masterlock.

They don't respond to emails 6+ months. Can't get brand new padlock to work it is still in the packet with instructions. Have emailed several times for help or claim under life time warranty but still no response.

Don't buy/use on your garden shed in a Northern cold state or Canada. It's-08 C in Ontario and the lock/key is frozen. Can't use a torch as the lock is wrapped in vinyl. Can't cut it off because the bolt cutters are in the shed. Can't wrap a heater around the lock because the extension cords are in the shed. Injecting alcohol in the lock did not work. UPDATE - Ok, the alcohol trick worked on the 2nd try.

Update: we now have a brand new lock from the company. We bought a brand new master lock key safe. It’s screwed on a wooden outside door and the combination failed. Emailed company and they said take it back to screw fix. How can we when it’s screwed to an external door and will make a mess trying to get it off.

Bought extra large external keysafe about one year ago for our community building. Like all other reviewers, the lock just stopped working. We put the right code in, turned it and nothing happened. Lost money through rentals. Worse though, our handyman took a crowbar to the keysafe to get it off the wall. Instead of coming of clean, the back of the safe broke in half and the keys fell out; this was after about 5 seconds with a standard crowbar. Having read the other reviews here I won't bother with contacting customer service. Please understand Masterlock that you've cost a community charity hundreds of pounds in lost revenue, but in a way, I'm pleased we found out how poorly constructed the product is ourselves so we can replace it before someone broke in.