Barry B.
I was skeptical to buy
I was skeptical to buy an item that I had not tried before. I had been in a couple of massage chairs before, but I read about many chairs before my purchase of the Osaki OP-Kairos 4D LT. It is a great chair. Great personal customer service from massage chair heaven too. However, I am in my late 60s, and I opted for white glove delivery and setup. That part did not go so well. Two men came with a single dolly. The three stairs into my house ended up dumping and rolling my chair into the yard. No apologies given. Of the two men, only one spoke English and the other one, not so good at English either. They needed the instructions as I would have too. I provided them a flashlight, but the chair had its own screwdriver tool. Some smaller trash was also left behind. My chair did not come with a back pad for easier roller comfort, but massagechairheaven, shipped one out to me when I inquired. FOC too. Great helpers. The chair comes with instruction manual, but it leaves questions in certain areas. Voice interface is nice, but the Bluetooth speakers could be a bit better. Overall. my chair and I are great buddies! A week later, i bought a similar model for a friend who needs the health benefits more than I.
Response from Massage Chair HeavenSep 23, 2025
Hi Barry! Thank you for choosing Trustpilot to share your feedback on your recent purchase of the Osaki Kairos . We’re delighted to hear you’re enjoying the chair and that it’s become a great companion for you! We sincerely apologize for the issues you experienced with the White Glove delivery. While this service is handled by a third-party logistics team, your feedback is very important to us and will be shared to help improve future experiences. We’re glad we could promptly send you the back pad free of charge, and we’ll always be here to assist with any questions or support you may need in the future. Enjoy your chair, and thank you again for trusting Massage Chair Heaven.