Massage Chair HeavenReviews of massagechairheaven.com

Response from Massage Chair HeavenOct 17, 2023

Hi Jimmy, Thank you for choosing Trustpilot to leave your feedback on your recent purchase. From what I understand, your chair is making some noise. If that's the case, we'd like to help resolve this issue; please reach out to us at 1833-627-7245 for further assistance. Regards, The Massage Chair Heaven Team

Response from Massage Chair HeavenJan 24, 2022

Hi Katie, Thank you so much for sharing your feedback with us. We are terribly sorry that you have experienced these issues with your order. Please note this was an issue caused by an inventory miscalculation on our end and we apologize about that. 

We are working on correcting the issue and a customer service representative continue to assist you until it has been completed. Kind Regards, Yunior @
Massage Chair Heaven

Response from Massage Chair HeavenFeb 22, 2021

Hi Mary Thank you for choosing Trustpilot to share your experience with the delivery. We understand you may be having a unique experience caused by the Pandemic and Social Distancing Guidelines with delivery in your area. There was also an issue with the elevator in your building. However, we do see that Kelsey from our support team is currently assisting you with a different delivery company as detailed in the phone call. We deeply appreciate your patience and we are working swiftly to get this completed as soon as possible. Warm Regards, Customer Service Massagechairheaven.com

Response from Massage Chair HeavenOct 7, 2020

Hi Tricia, I am really sorry about this inconvenience. However, you called us after your chairs were installed and put together. The boxes were thrown away, and you weren't there during the installation process to verify everything before. As previously explained. Returns are not allowed without the original boxes and contents. This is stated in our return policy. I am really sorry, but this would have been avoided if you were present during installation to refuse delivery. I have to apologize but we stand behind our policy.