Jennifer H.
Sales chat is abominable - beware the upsell
I go to the website, check out a few chairs and wanted to get an opinion on chairs that can be precise for the head, neck and shoulders. I meant the base of the skull, but whoever the sales person was on chat asked me about a head massage and said their chairs don't do that. Well duh, but ok, and I clarified. From there, I was told a $9999k chair was the most precise. I shared my price point was 4000K and below (a healthy price point) and was then told that I'd "have to get....", but it didn't match the $9999k chair. Again, duh. When I brought to "Sophie's" attention that I would find a place that could find me a match of my price point, instead of walking me through options, "Sophie" kept underlining the point that the $9999k model was the best choice. This business needs to check in with whoever is doing their online sales chat because I am buying a chair today and was actually very interested in a few models, but absolutely not going to pay $4000k at a business that pushes the chairs at 2.5x my budget. I have the screenshots of this conversation conversation to back it up. I added a star because you took the time to respond. I never said I tried other chairs, for clarity, I got on the sales chat to learn about as many chairs as possible, that's why the laser focus on this one chair is annoying.
Response from Massage Chair HeavenJul 3, 2022
Hi Jennifer, Thank you for choosing Trustpilot to leave your feedback on your recent interaction with one of our team members. My apologies if you had a negative experience, our intention wasn’t to push you into a product out of your price range it was to try to get you into the product that met your needs best. You had let us know you wanted a product that delivers a really good neck and shoulder massage and had mentioned in the past you hadn’t been able to find one that does this well. The Synca JP1100 does this much better than any massage chair on the market, it’s not just a little bit better at it, it’s significantly better than any other chair in this regard. We could have suggested many less expensive chairs that offer neck massage, but since you’d previously mentioned you had tried some but never got the experience you wanted we wanted to be sure you got into the right chair. Our goal isn’t to just sell a chair just to get the sale, we always recommend what we think is best for our individual customers needs. We apologize for any negative experience you had, it wasn’t our intention. We have a large showroom with many models and if you are ever local to us we’d love to spend some time showing you all of the chairs to help get you into the best chair for you. Regards, Yunior H Owner and President of Massage Chair Heaven™