Debbie W.
I have called twice
I have called twice, and sent several emails regarding not having received the parts for my laptop accesories. I do not have the 4 stops to keep my laptop from sliding off, and I do not have the clip for the charging cable to keep it out of my way. The last time I called, the gentleman ASSURED me that the parts would be in the mail that same day. But at least 2 weeks later I have still not received them. I bought this chair for my previous house and felt very good about ordering another (havinglost the forst one in a fire). But they have had to return once to put the pad on the chair the CORRECT way, and stilll the drivers did not leave these parts. Previous case numbers: 139087 139267
Response from Massage Chair HeavenJun 3, 2025
Hello Debbie, Thank you for choosing Trustpilot to leave your feedback on your recent purchase of the Human Touch Recliner. Regrettably, this is the first time we have received any communication from you since you have directly contacted Human Touch. We will now reach out to them to address the matter on your behalf. We apologize for any inconvenience caused by the manufacturer and will endeavor to rectify the situation. Sincerely, The Massage Chair Heaven Team