Caleb S.
Scam Confirmed
Scam Confirmed Trustpilot also need to work on their review authentication. There is no way any person who realizes what this company does would give it 5 stars. You have some bad actors inflating the score of this company. It's just like the other users say. You buy one thing, they offer you free shipping, you click it not knowing it also signs you up for a service I'm sure no one has ever used (VIP service members can "request" free medical supplies up to a value of $30 a month. This is, of course, a front, so they can claim they offer a "good" or a "service" in exchange for the monthly subscription fee). Next, they charge you for as many months as they can before you realize what they did. The name of the merchant for the charges, Helikon Limited, bears no resemblance to "massage-lab" so you don't clock that it's no good. This all seems planned in order to blend into the monsoon of subscriptions that turns digital consumers wallets from buckets into collanders. Just another hole in the bucket that will slowly leak until you realize what they are up to, but hey, don't worry! Now you can make pasta! It's never a devestating amount of money at a time, because that would draw too much attention. I'm sure they figured out that $30 is the most they can charge for the longest amount of time, before people realize what they are doing. And it's never enough money to really feel like you want to hassle anyone over it. "It's just a couple hundred bucks, what's the big deal? I stopped it now." But that's money I worked for and need to support my family. You shouldn't be doing this. Find a more productive way of making money. Heck, you could even go on disability or something. I'm sure any doctor could see that something is wrong with you without even doing an examination. EDIT: They did cancel and refund the last VIP subscription payment, but if they were actually concerned about making things right, they would refund the over $200 they siphoned out of my account since April. They won't, because that's the only way this company stays around. Through this predatory subscription service. They will refund whatever is within the "return window" (how do you return useless access to useless products?), so they can appear to be above board, but you better believe they already spent that other money and you won't be getting it back.
Response from massage-lab.comDec 3, 2024
Hi Caleb! We're saddened that you're in this state. You might have accidentally chosen our monthly membership option. We have canceled and processed a full refund, if you don’t receive it within 5 business days please reach back out to us so that we can send you over the transaction detail confirmation. Thank you!



