massage-lab.comReviews of massage-lab.com

Response from massage-lab.comSep 7, 2026

Hi Cynthia! We’re sorry for the frustration caused by the pop-up offers. We understand how upsetting it is to see charges for items you didn’t intend to purchase, especially when you have to contact us each time to have them removed. We appreciate you bringing this to our attention. We’re reviewing the checkout experience to make these offers clearer and easier to decline. Thank you for your feedback and patience.

Response from massage-lab.comMar 1, 2026

Hi Ben! Thank you for sharing your experience, and we’re sorry to hear about the skin discoloration you experienced. While many customers use the patches without issue, everyone’s skin can react differently. We always recommend discontinuing use if irritation or discoloration occurs, so you absolutely did the right thing. Regarding your refund, please contact us directly with your order number so we can check the status right away. If it hasn’t been processed, we’ll make sure it’s reviewed and resolved as quickly as possible. We appreciate you bringing this to our attention and want to make this right for you.

Response from massage-lab.comSep 24, 2025

Hi Stephanie! We’re so glad to hear everything was resolved quickly and that you’re happy with both the OrthoBack and our support team. Thank you for trusting us—it means a lot!

Response from massage-lab.comAug 18, 2025

Hi Michael! Thank you for your honest review! We’re glad to hear you’re seeing some improvement, even if the shipping and instructions weren’t quite up to your expectations. We’ll definitely take your feedback on clearer directions and delivery times to heart, as we’re always working to make things smoother for our customers. It’s encouraging to know the product is helping, and with continued use, we hope you’ll see even more noticeable results.

Response from massage-lab.comOct 15, 2024

Hi Pj! We're deeply sorry for how you're feeling. Our contact details are posted on our website. Were you able to check on our website? Could you send us your order details to our email [email protected] so we can sort this up? Thank you for your patience.

Response from massage-lab.comAug 12, 2024

Hi Michael! I'm truly sorry to hear about the frustrating experience you've had. This is not the level of service we strive to provide, and I apologize for the inconvenience and stress this situation has caused you. Your concerns are valid, and I want to help resolve this for you. Could you please send us your order details in [email protected] so we can look into this matter as soon as possible? We want to make things right and ensure that your issue is addressed promptly. Thank you for bringing this to our attention.

Response from massage-lab.comJul 10, 2024

Hi Jean! Some customers opted to get the VIP Customer Benefits because of the freebies like free shipping. If you haven't receive the refund yet, please let us know so we can check on it. Thank you!