massage-lab.comReviews of massage-lab.com

I received product I didn't order and was charged over $100 and when I requested to return it for a refund I was told I had to pay for shipping charges! I will contact BBB

They where charging for two orders. I thought it was a hacker so I call call my bank decline my credit card. But I call the the lab company and they fix the payment. Know iam waiting for my patches.

I really liked the massager I ordered but I noticed receipt also listed "VIP benefits" and u reached out to ask what that was and that i did not order any kind of subscription. I never heard back. Now, a month later, I was charged about 32 bucks for these "benefits". I reached out again and if I do not hear back I will dispute the charge. Their website is incredibly "spammy" looking with lots of pop-ups and because of this I almost decided not to order from them but the massager itself received mostly positive reviews so I did order it. Now I wish I had not.

I ordered 1 product although I felt like I was mislead into ordering two. It's been 3 weeks and still waiting. The updates say in transit. The other product is says delivered but the tracking shows that it's still in transit. I'm having serious doubt about this company. It's my first and last time buying from them.

I placed an order April 2024 as a gift for my sister. She has knee pain and I saw their ad and had the patches sent directly to her. She did receive the order of patches, but then each month afterwards I keep getting charged the same amount of $31.67. I only order the one time and haven't received anything since. So I do not know why I have been charged $31.67 for May and June.

#1 it took forever to get this pillow; one girl at customer service had NO idea what she was doing; I get the pillow and it's the size for a CHILD.... NOT a standard size pillow, way tooooo small to sleep on. I will keep to use when I watch TV only because I can't even bear to deal with this company anymore. Would NEVER purchase from this company EVER AGAIN.

Very sneaky way to do business. They add a vip customer benefit to your order. It costs $0. Pay attention as this will cause you to be charged $31.67 every month by Helikon ltd. They outline this but not anywhere you will actually see it unless looking fwd to it. Complain and they offer 50 percent refund

I never received my order in the mail. When I called twice I was told to call the post office. They don't have it. I became upset and requested to speak to a Manager. He told me to hold on and I waited on the phone while music playing. He came back on and said upper management says I was approved and he will mail out my knee patch for 17.00 and I said ok. Thanks. But I called today because I didn't see no new order sent so u can track it because the first order was delayed and I didn't get it. So today I am waiting again on the phone for the customer service representative to get a Manager. If he says no talk to the post office again instead of getting my knee patch resent to me I wife upset and I Will not be ordering again from massagelab. Sonya boler. This is my old order i didn't received for my order. We were slightly back-ordered but thankfully your (EF36555A59) has recently shipped. The tracking number is