Effectively Eliminate Your PainBacked by Science & a Risk-Free Guarantee.Over 15,000 Happy Customers
massage-lab.com (massage-lab.com) has 204 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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customer
It was an absolute terrible process, trying to buy from this company
Response from massage-lab.comSep 7, 2026
Hi Marie! We’re sorry to hear that your experience was frustrating. We understand how important it is for the ordering process to be simple and straightforward. Please send us an email to [email protected] so we can check on your concern. Thank you for your patience.
Bobbie
I wouldn't even give a 1 star but that's the only option. Worthless product. As effective as a piece of self adhesive wallpaoer. No way to contact company to get 60 day guarantee. Only way to contact company is to call but can't reach a live person. Checkout scammed in to products not wanted. Be very careful when placing any order that doesnt allow you to checkout without getting flashed with additional offers.
Response from massage-lab.comAug 24, 2026
Hi Bobbie! We’re sorry to hear about your experience and understand your frustration. We take concerns about product effectiveness, refunds, and the checkout process seriously. Please contact us with your order details at [email protected] so we can review your 60-day guarantee and help address your concerns. We appreciate you bringing this to our attention.
Dave B.
My first purchase went fine. Patches were pretty good. Ordered again. They sent the patches to the wrong address. Looked my account and they have the correct address but for some reason it was sent to a different address. Also I was signed up for a VIP program. I never signed up for that, it actually asked to ignore this email if i wanted to opt out of it. Requested a refun.
Response from massage-lab.comAug 17, 2026
Hi Dave! We’re sorry for the frustration you experienced. We understand how concerning it is to see an order sent to an incorrect address and to discover a VIP membership you didn’t intend to sign up for. Please contact us directly to [email protected] with your order details so we can review the shipment, check the VIP enrollment, and assist with your refund request. We appreciate your patience and want to help resolve this.
JESS
I made a one time purchase for some shoulder patches that didn't work. The company enrolled me in the VIP/Subscription without my permission. Beware when checking out. They sign you up automatically. I'm not the only person complaining about not signing up for VIP. Check the other reviews. Also, if you check the website, VIP is automatically added for $0.00. You can't remove VIP. They are lying in their response. Further, the website says a full refund if not satisfied. I received a partial refund and they deducted two more payments without my permission. I emailed the company several times about this and they refuse to address refunding the payment. I had to contact PayPal. STAY AWAY FROM THIS COMPANY.
Response from massage-lab.comJul 27, 2026
Hi Jess! We're sorry to hear about your experience and understand your frustration. Our VIP membership is an optional offer presented during checkout and is not added without customer selection, though we understand it can sometimes be overlooked. We'd like the opportunity to review your account and address your refund concerns. Please contact us directly at [email protected] with your order details so we can verify the charges, ensure any membership is canceled if requested, and work toward a fair resolution. We appreciate your feedback and take concerns like yours seriously.
Miriam S.
Yall taking orders and then item not even on stock...been waiting for my item till I reach out and they said we out of the item...why yall taking orders when yall dont have the item....i wanted the (Relief Heat Patches).
Response from massage-lab.comJun 22, 2026
Hi Miriam! We sincerely apologize for the delay and frustration this caused. The FlexiPatch was a new product launch for us, and due to an unexpectedly high volume of orders, demand far exceeded our initial forecasts. Unfortunately, this led to inventory shortages that we did not anticipate. We understand your concern about placing an order only to later learn the item was out of stock, and we agree that this experience fell short of expectations. We are actively increasing our inventory and improving our forecasting processes to help ensure this does not happen again in the future. Thank you for your patience and feedback—it helps us continue to improve. We truly appreciate the opportunity to serve you better moving forward.
Sandra Y.
My order was $10 and than they charged me $14.95 and now they have sent me something I did not order for $31.67 I have emailed them about my refund Sandra
Response from massage-lab.comApr 13, 2026
We’re sorry for the confusion and frustration, Sandra. Additional charges can occur if optional offers or VIP services are selected during checkout, but we understand how this may have been missed. We’ve received your email and would like to resolve this as quickly as possible. Please share your order details so we can review the charges, cancel anything active, and assist you with your refund. We’re here to help make this right.
Jim R.
I ordered a $10 item on line. The same day they also charged me $14.95 for no reason at all. I did not catch this until yesterday, April 5th I was charged another $31.67 for what they called "VIP" services; no physical product. Just some subscription I think. PayPal did nothing about it. I am out the $45 or more. THIS IS A SCAM COMPANY! They want your purchasing info to just start charging you in the future and out of the blue
Response from massage-lab.comApr 13, 2026
Hi Jim! We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Please note that any additional charges, such as VIP services, are only applied if selected during checkout, but we understand these can sometimes be overlooked. We’d like to help resolve this for you as quickly as possible. Please contact us directly with your order details so we can review the charges, cancel any active subscription, and assist with a resolution. We take these concerns seriously and want to make this right.
M L.
The website is very deceitful in their advertisement and this company is not in the United States it is overseas and getting in touch with customer service is ridiculous will never do business with this company also it's saying that I received my merchandise and I have not
Response from massage-lab.comMar 3, 2026
Hi Morice! We’re sorry to hear you feel this way and understand how frustrating this situation must be. We strive to be transparent in our advertising and to provide clear communication about shipping and delivery. If your tracking shows delivered but you haven’t received the package, please contact us directly with your order number so we can investigate with the carrier right away and help resolve this as quickly as possible. We’re here to assist and want to make this right.
