massage-lab.comReviews of massage-lab.com

Response from massage-lab.comOct 12, 2026

Hi Dora! Thank you so much for your wonderful review! We’re glad to hear the patches have helped with your shoulder and knee discomfort and that you’re happy with the adhesion and scent. We truly appreciate your recommendation and support! For safety, please follow the recommended wear time on the product instructions.

Response from massage-lab.comOct 12, 2026

Hi Marie! Thank you for sharing your experience! We’re delighted to hear that the warming herbal knee patches stayed securely in place throughout your day and came off cleanly without leaving sticky residue. We truly appreciate your feedback and are glad you’re enjoying the patches!

Response from massage-lab.comSep 7, 2026

Hi Cynthia! We’re sorry for the frustration caused by the pop-up offers. We understand how upsetting it is to see charges for items you didn’t intend to purchase, especially when you have to contact us each time to have them removed. We appreciate you bringing this to our attention. We’re reviewing the checkout experience to make these offers clearer and easier to decline. Thank you for your feedback and patience.

Response from massage-lab.comSep 7, 2026

Hi Marie! We’re sorry to hear that your experience was frustrating. We understand how important it is for the ordering process to be simple and straightforward. Please send us an email to [email protected] so we can check on your concern. Thank you for your patience.

Response from massage-lab.comAug 24, 2026

Hi Bobbie! We’re sorry to hear about your experience and understand your frustration. We take concerns about product effectiveness, refunds, and the checkout process seriously. Please contact us with your order details at [email protected] so we can review your 60-day guarantee and help address your concerns. We appreciate you bringing this to our attention.

Response from massage-lab.comAug 17, 2026

Hi Dave! We’re sorry for the frustration you experienced. We understand how concerning it is to see an order sent to an incorrect address and to discover a VIP membership you didn’t intend to sign up for. Please contact us directly to [email protected] with your order details so we can review the shipment, check the VIP enrollment, and assist with your refund request. We appreciate your patience and want to help resolve this.

Response from massage-lab.comAug 3, 2026

Hi Daniel! Thank you so much for your feedback! We're thrilled to hear the patches are helping with your shoulder discomfort and that you've already reordered. Your continued trust and support mean a lot to us. We hope they continue to provide you with lasting relief!

Response from massage-lab.comJul 27, 2026

Hi Jess! We're sorry to hear about your experience and understand your frustration. Our VIP membership is an optional offer presented during checkout and is not added without customer selection, though we understand it can sometimes be overlooked. We'd like the opportunity to review your account and address your refund concerns. Please contact us directly at [email protected] with your order details so we can verify the charges, ensure any membership is canceled if requested, and work toward a fair resolution. We appreciate your feedback and take concerns like yours seriously.