massage-lab.comReviews of massage-lab.com

Response from massage-lab.comFeb 10, 2026

Hi Lynaria! Thank you for your feedback! We’re glad to hear our communication around shipping has been helpful, and we truly hope the product brings you relief from your shoulder pain. We’re sorry to hear about the trouble with setting up the VIP Membership—please reach out to us directly so we can get that sorted for you as quickly as possible.

Response from massage-lab.comFeb 10, 2026

Hi Theresa! We’re really sorry for the confusion and frustration this caused. In some cases, additional items may be added if an optional offer is selected during checkout, and we understand how easy it can be to miss that. Our return policy does require customers to cover return shipping, but we know that doesn’t make the situation any less upsetting. Please contact us directly with your order details so we can review this carefully and see how we can best assist. We truly want to resolve this for you and appreciate the opportunity to make things right.

Response from massage-lab.comFeb 2, 2026

Hi Zoraida! Thank you for sharing your experience. We’d like to clarify that in some cases, customers may unintentionally select a pop-up or add-on offer during checkout, which can result in more than one item being added to the order. We’re glad you contacted us directly and that our team was able to quickly resolve the payment issue for you. We appreciate your patience and hope the patches work well for you once they arrive.

Response from massage-lab.comJan 6, 2026

Hi Mary! We’re sorry to hear you feel this way. If there was a specific issue with your order or experience, we’d really like the chance to understand and help resolve it. Please reach out to us directly to [email protected] so we can look into this for you.

Response from massage-lab.comJan 3, 2026

Hi Fazlullah! Happy New Year! 🎉

Response from massage-lab.comDec 22, 2025

Hi Debra! We’re really sorry to hear about your experience, and we understand how frustrating this must be. This is not the experience we want for our customers. Please know we take refund concerns very seriously. We’d like to look into your return and refund right away. If you haven’t already, please contact us again with your order number and return tracking details so we can locate the package and resolve this as quickly as possible. We appreciate you bringing this to our attention and truly want to make this right.

Response from massage-lab.comDec 15, 2025

Hi Corinne! We're so sorry to hear that. I've just checked your order and it shows that it was delivered on December 13, 2025. If you haven't receive your order, please reach out to [email protected] stating that you didn't receive your order and we'll do our best to assist you. Thank you for your patience.

Response from massage-lab.comDec 8, 2025

Hi Karel! We're so sorry that you feel that way. It seems that you didn't notice that you accepted the offer for Expedited Shipping that's why it was added on your order. Upon checking, your payment for the Expedited Shipping has been canceled and refunded. For the recurring fee, based on our system, you agree to be a VIP Customer Benefits to avail of the free shipping. I just went ahead and processed a full refund for the subscription fee, if you don’t receive it within 5 business days please reach back out to us so that we can send you over the transaction detail confirmation. Thank you for your understanding.