massage-lab.comReviews of massage-lab.com

Response from massage-lab.comApr 13, 2026

Hi Jim! We’re sorry to hear about your experience and understand how concerning unexpected charges can be. Please note that any additional charges, such as VIP services, are only applied if selected during checkout, but we understand these can sometimes be overlooked. We’d like to help resolve this for you as quickly as possible. Please contact us directly with your order details so we can review the charges, cancel any active subscription, and assist with a resolution. We take these concerns seriously and want to make this right.

Response from massage-lab.comApr 13, 2026

Hi William! Thank you for your feedback! We’re glad you found the ordering process easy and the prices great. We truly appreciate your support!

Response from massage-lab.comApr 6, 2026

Hi Bonnie! Thank you so much for sharing your experience! We’re really happy to hear the patches helped relieve your knee pain and made walking more comfortable again. That’s exactly what we hope for—thank you for giving them a try and for your kind recommendation!

Response from massage-lab.comMar 9, 2026

Hi Ken! Thank you for your kind message! We're glad our team was able to help sort out the ordering issue. We appreciate your patience with the delivery times, and ordering ahead is definitely a great way to make sure you don’t run out.

Response from massage-lab.comMar 9, 2026

Hi Ria! Thank you for your continued support! We’re so glad to hear you always have a great experience. We truly appreciate you taking the time to share your feedback.

Response from massage-lab.comMar 3, 2026

Hi Morice! We’re sorry to hear you feel this way and understand how frustrating this situation must be. We strive to be transparent in our advertising and to provide clear communication about shipping and delivery. If your tracking shows delivered but you haven’t received the package, please contact us directly with your order number so we can investigate with the carrier right away and help resolve this as quickly as possible. We’re here to assist and want to make this right.

Response from massage-lab.comMar 1, 2026

Hi Mark! We’re sorry for the confusion and frustration this caused. If a payment is declined, the order should not process, and we do not place orders or add VIP subscriptions without authorization. I have checked your order and it shows that there's no VIP Subscription added. Could you send us an email to [email protected] and show to us where you did see that you are enrolled to our VIP Customer Benefits? Thank you!

Response from massage-lab.comMar 1, 2026

Hi Ben! Thank you for sharing your experience, and we’re sorry to hear about the skin discoloration you experienced. While many customers use the patches without issue, everyone’s skin can react differently. We always recommend discontinuing use if irritation or discoloration occurs, so you absolutely did the right thing. Regarding your refund, please contact us directly with your order number so we can check the status right away. If it hasn’t been processed, we’ll make sure it’s reviewed and resolved as quickly as possible. We appreciate you bringing this to our attention and want to make this right for you.