Marcus by Goldman Sachs®Reviews of marcus.com

Save yourself some frustration and DON'T get this card. Won't give a confirmation number when you make a payment.. Unable to do anything.

I'm brand new to Marcus, as my GM card was transferred from Capital One to Marcus. They have declined recurring charges and I have to wait in excess of 40 minutes to speak with a representative, who is uninformed as to the company's policies. Looks like I'm in the market for a new credit card company!

DON'T get fooled by these thieves!! 1. You can't set up an account to pay. 2. you will wait for hours on the phone to make a payment. 3. They are ready to jump on late payment fees. Total scam!! I think they can afford to fix their website & and, at what point during the past two months is the call volume "unexpected"?!?!?!? SCUM! EDIT: While having their website not working FOR MONTHS!! They reported a late payment to my credit. I would have been glad to make the payment, but their phone line was clogged with people complaining about their website not working correctly. Class action Lawsuit anyone? Count me in.

Worst customer service ever... On hold for more than an hour. Have to call back numerous times because the customer service reps are incompetent to complete the job. I had Capital One. These people bought them out and now nothing but trouble. I have accumulated GM points that I am going to forfeit because I can't deal with this company. They call themselves "specialists". LMAO instead. I hope this company somehow falls in this economy. Applying for a new CC asap. Avoid this company. They blow!!!!!!!!

This company took over my brand of credit card a few days ago. They require me to link my bank account so I can make payments, but my attempts to do so fail repeatedly on their website. They have extended the deadline for payments due, but I don't like cutting it close and I doubt they'll have their act together in time, anyway. I outlined my problem on a popular social media platform. Someone from the company then responded there that I should call their customer support line. But when I do so I am put on interminable hold with the same 13-second recording playing over and over in an obvious attempt to make callers hang up. And last time they just randomly disconnected me before I could get connected to anyone. If I were more paranoid, I would guess that they are attempting to single out card users like me who have amassed a large pile of "rewards" for this card and simply want me to cancel the card and leave. If their prevention of me paying my balance ends up impacting my credit score, a large lawsuit is headed their way.

Account closed without any valid reason, my funds were retained indefinitely. It was more than a month since Goldman Sachs (Marcus) closed my account and after several customer service absurd long calls, I was not able to get my funds back. Please don't put your money there. UPDATE: After 3 months of waiting and several long calls , my funds were returned to my original account. Reasons for the account closure were never disclossed but actually not interested to know. There are a lot of better savings options in market.

- USA customer - They "don't have the capability" to provide an amortization schedule? that sounds super shady. I have taken loans before and all of that offer some kind of schedule to know how much you'll be paying every month towards your balance and how much towards your loan. That way you can see very transparently the current state of your loan and see in a glance how much you can save by paying off the loan early. The process of getting the loan is fairly smooth and the disbursement was super fast. But unfortunately won't be using them in the future because of the lack of transparency.

Amazing customer service. I can’t be more thankful for such a great company, I needed some screws for my handles, even though I didn’t purchase through the company, I emailed the office and they put sone in the post for free! Such kindness isn’t the norm these days. A big thanks to Megan and crew! Royella