Marcus by Goldman Sachs®Reviews of marcus.com

I recently opened an 18 month CD at a rate of 4.5% with Marcus by Goldman Sachs. When I received the CD Certificate, the term was changed to 14 months. I contacted Marcus by Goldman Sachs several times -- the representatives never addressed my concern and refused to correct the error. The error, in my opinion, was intentional. In March of 2025, all of the websites which market CD's (i.e. Bank Rate, Nerd Wallet, Yahoo Finance, Market Watch) advertised Marcus by Goldman Sachs as the BEST CD available. I was scammed by both the bank and the banking advertisers.

Do not use them. There are so many other options for High yields. They locked me out of my account and I still cannot close it. They also gaslight you and make you think it's for your security that they lock away your money and do not let you access it. I have thankfully managed to withdraw almost all of it and I am now waiting to be able to close the account. they wont let me, they are really horrible to you on the phone too.

Scammers! will do everything to hold to your money and not return it. Initiated withdrawal of funds 24 Feb, was confirmed and received messaged funds wired. 26 Feb received message saying contact us urgently. I did. Funds were frozen because of "security concerns" Cleared those, was assured transfer initiated, account closed. 3 Apr no money. Checked in Marcus, money still there CD renewed against my express instructions. Allegedly money was frozen again due to more "security concerns". I answered the same questions as before, I am told money cleared and was put to another staffer who said I'll had to agree to an early withdrawal penalty, this for a CD I did not renew about money I was told 7 days earlier that it had been wired to my linked account. According to an email received earlier money was transferred and Marcus account was closed, but that was a lie. Totally Unreal. Then I was told that I can request a waiver for the early withdrawal prnalty fees of the CD I never authorized, and that such request may work in my favor or not. Necessary to mention, that 1 year ago they played a different trick on me and held to my money for an entire extra year. So this year I made triple sure I was not going to get duped again and here we are. 1h 30m and five people on the phone today and I they still have my money and I do not trust them one iota. Essentially, like many said here, if you want your money back they will do their best to retain it, with every dirty trick on the book. Now I've been promised that in 3 days all it's gonna be fine and the money will be wired. They act like they are bankrupt and do not have the funds! All in all Marcus is a con enterprise, that also after a quick online search today it turns to be a failed business. Avoid like the plague, specially if you count in getting your money back at a specific time and for a purpose that can't wait. Youll be absolutely screwed.

I was initially attracted to the high interest rate and how easy it was to set up the account. Someone hacked my account, which is frustrating, but it happens. I spent about an hour on the phone, trying to clean things up. Again, frustrating, but understandable. 45 days later and over TWELVE hours on the phone, I still had no money returned. I spoke with a supervisor who told me they actually had an additional 45 days to look at my account. There was no one for me to talk to about it. There was no case number. They could not confirm if they had my paperwork. She said that “somebody” will call me, but she didn’t know from what department, how they would handle the process from there, or when they would even call me. This was just one day of this entire experience. It almost became comical after I ran out of energy to be mad. I never called that I didn’t spend at least 40 minutes on the phone, get transferred three times and have to be validated again, and be asked to put on a “three minute hold” over and over and over again. I just cannot over express how horrible the process was, how inconsistent the experience was, and how very very little they cared that they were holding my money.

AVOID THIS COMPANY!!! Their competitor AMEX approved my application the first time. The difference of interest is only $90 for the amount of money I was going to deposit. Security failed my application for an online High-Yield Savings Account twice. The first time I filled out the application, I was asked to call for additional information. I called and authenticated all of my information, but security failed my application due to not having a US phone number that could receive a security code to verify myself. Therefore, 3 days later I purchased a US phone number that could receive SMS text messages from bank security systems and proceeded with a new application. Upon uploading my US Passport document and all of the same information from the 1st application, I was prompted to call them again, stating they needed additional information. I again called them and verified all of my personal information to the agent again. Again they transferred me to security. Security asked me again for all my personal information used on the application and my new phone number. They also asked me if I wanted to add a phone number to my application. I asked why, did they want to send me a verification code? They said yes. I asked why they couldn't send it to my new phone number. They said they needed another one. I advised them that I only had one phone number that could accept security verification code, and that is the number on my application, and that my other number was a VOIP number, and also the number I was calling them on, and which was on the application last time that failed. Therefore, I purchased a new number today just for this application. They failed my application and stated they couldn't tell me why. They also wouldn't send me a security code. I asked them what I needed to do to successfully pass security for this application or any new application for people that I recommend this account to. They told me everything I put on my application and still failed me. I asked to speak to a manager but they told me it was Saturday and no manager was working to talk with me. AVOID THIS HIGH YIELD SAVINGS ACCOUNT!!

All of my financial institutions already have my 2024 1099 INT form available online, ready for printing, or have already mailed them out. But not Marcus by Goldman Sachs. I understand that federal law gives financial institutions until Jan 31, but waiting until then is extremely poor customer service. You are the only financial institution holding up my early tax filing. Given all the major data breaches this year, early filing is paramount to get ahead of all the coming tax fraud. Get your act together, Marcus.

I opened 2 joint accounts 11/15/23. $28,000 12mo CD & $2000 on-line savings. Received monthly statements by mail. On September 27,2024 the account was closed by Marcus. I received notice in the mail dated 9/28/2024. No reason was mentioned for the closure or what was to be done with the funds. I called the 855-730-7283 number stated on the notice weekly. Each time, if the line was not disconnected, and after 4-5 transfers I was assured, the money would be in my possession within 3 business days. It is November 5 and still no resolution. This is the worst customer service ever. Please let me know if there is any other place, I can voice this complaint. Pamela Urban

Paid 8.99 for expedited shipping for 3 plants. Took 7 plus days and arrived melted and in poor condition. I emailed customer service and never heard back. Poor product no customer service but learned a $30 lesson to not do business with Marcus.