Marcus by Goldman Sachs®Reviews of marcus.com

Marcus by Goldman Sachs is one of the most frustrating banking experiences I’ve had. This account is fine only as long as you never actually need your money. The moment you try to move funds, you run into unnecessary restrictions and delays. Transfers are heavily limited — they often only allow money to go back to the original linked account, and adding or using other accounts (even if they are in your own name) becomes a painful and unreliable process. When you need access to your funds urgently, the system simply doesn’t work. Transactions get flagged, delayed, or blocked without clear upfront communication, leaving you stuck waiting with no real solution. Customer service makes the situation worse. Instead of helping, representatives and supervisors just repeat scripted disclosures without addressing the actual problem. There is no sense of urgency, no ownership, and no effort to resolve real customer needs. Overall, this is not a practical banking solution if you expect flexibility or timely access to your own money. I would not recommend relying on Marcus for anything beyond basic, passive savings.

We ran into the same thing. Extremely long time to sign up, and now I'm reading that it is difficult to get your money out. I now seriously question Goldman Sachs. Why would they attach their name to such a flaky organization? Maybe it is a legitimate organization, and the supervisors there are pinching every penny for their bonus, only to turn the place into something terrible.

Total amateur hour. Long wait. Both representatives with heavy accents that I could barely understand. One who obviously didn't have a clue trying to be guided by another one. Left me feeling totally untrusting of the whole organization.

This account seems great with the high interest in potential $1500 bonus but beware that you cannot transfer money out unless you’re transferring to the originating account. I have spoken directly to dedicated rep named Dina who told me it was because ‘it’s not designed to be a checking account’. However, I am not treating it like one. I just need to use my money sometimes, people don’t put money in savings to never use it. If this policy works for you then I’m sure the account will be fine but for me, it doesn’t.

I opened a Cd account today and transferred a large amount of money into the account from another institution. When I checked online the status of the transfer it noted the transfer was started but my application was not complete. I called and asked what the problem was they said all is good the account is in your name and the transfer is on its way. I said no the account is supposed to be joint with my husband. They told I didn't add my husband when I know for positive I did since I had to call him for his social. I said I wanted to close the account right now because it has to be a joint account. I was told when the transfer goes through, I can close it and it will cost me 1934.00 to do so. So can I add my husband, no you can't it's too late. I made at least 5 phone calls thank goodness I recorded each call including the one a man named Ala said he would close it right now and the money would transfer back to my credit union. And there would be NO CHARGE!!! And I would get email confirmation of this transaction, only to get an email stating the account would close April 6th 2027!! I will be getting in touch with my Attorney and then Consumer Financial Protection Bureau DO NOT DO BUSINESS WITH THESE PEOPLE SHAME ON ME FOR NOT LOOKING AT THEIR RATING

I wish I could give negative stars. Horrible horrible horrible customer service. I've spent over two months now trying to get my deceased mother's 1099. NOT EVEN HER MONEY! Just the stupid 1099 so I can pay taxes on her money. I regret ever telling them she died.

Customer service sucks. Spent an hour on the phone with them and got redirected 4 times to 4 different to customer service agent all of which asked me the same questions and non were able to help me.

Changed their policy, you are not allowed to make wire transfers to business accounts. They changed this policy without informing me, I did not receive any notification and I had to call and waste 3 hours of my time. I will be taking my money out of marcus.