Marcus by Goldman Sachs®Reviews of marcus.com

Their newest and much hyped Promotional Bonus program has terms in the fine print that are so complicated and convoluted, that their own reps don’t fully understand! After having read the terms, I still had to call Marcus for clarification. I spoke to THREE different representatives AND a supervisor, I was told that the funds I just deposited qualified me for the top bonus. However, when I questioned why my online account didn’t reflect the correct bonus, I was told by a Customer Service Specialist that despite the fact that three reps and a supervisor gave me incorrect information, they would not budge on their stance that I did, in fact, not qualify. The reps are the voice of this bank and as such, Marcus should take responsibility and grant me what I was promised. They refused. That is pretty poor customer service (not to mention a reflection of the improper training their reps receive). I’ll be moving my funds out asap.

I'd give a negative five if possible. The have a bait and switch offer if you open a savings account. They offer up to $1500 if you open the account and meet the terms of the offer. I attempted to open the savings account, online, on the app, and on the phone with customer service, to be able to take advantage of the offer. They first required that I provide all my personal information, including SS number, photo of my drivers license, address, date of birth, everything, which I provided, all of it. The offer also requires the applicant to agree to all their terms and conditions prior to completing the application, which I did. I have an 835 credit score, lived in the same location 25 years, have accounts with multiple other major banks. Then after they got all my personal information, a hackers and scammers goldmine, they immediately denied my application. Claimed they couldn't "verify" my information and said due to "security" they couldn't tell me why other than they couldn't verify my ID. That's a flat out lie, they had more than is normally required by other major banking institutions. Marcus by Goldman Sachs are scammers who steal your personal information and have zero interest in honoring the offers (the bait) that they throw out there. If they did they would've wanted to follow up with me to figure it out and "verify". But nope, just a flat out denial after stealing my personal information. Save yourself a security nightmare, don't go for any so called bogus offers they bait you with and give them any, or all of your personal information.

This bank is impossible to work with. They want me to go to probate to prove I am executor of an estate for which I have documentation through a trust and will. They do not accept trusts or wills so I have to do probate just to get a 1099 form to file taxes on behalf of a deceased individual. Read the reviews - they are very accurate and buyers should STAY AWAY!

This place wants you to give your SSN number to multple people on multiple recorded connections. I strongly recommend avoiding.

This is a fraud company had savings with them and they closed my account without a reason no explanation they just decided to close it done

I recently opened a CD account after reviewing the savings options on the website. Based on the information presented during the application process, the CD appeared to offer the best return, and there was no indication that other promotional offers were available. Just 10days later, I received a cashback promotion for opening a savings account. I later learned that this promotion had already been active before I opened my CD. Unfortunately, this offer was not displayed or made visible to me during my decision-making process. Had it been clearly presented, I may have chosen differently. When I contacted customer service, I was told there was nothing they could do. I was considering closing the account, and the representative said he would be happy to assist — but I would need to pay an early withdrawal penalty. What is particularly concerning is that this penalty was not clearly disclosed or prominently highlighted during the application process. As a new customer acting in good faith, I expected full transparency regarding both promotional opportunities and key account terms. Customers should be able to rely on the information presented when making financial decisions. I hope the company improves its disclosure practices to ensure clearer communication and fair treatment going forward.

I applied online for a savings account and was given an application number with instructions to call customer service. After two calls, I reached the security team, who unlocked the application and asked me to complete the remaining steps on the website. I created my login, opened the pending application, completed the consent, and submitted it, but encountered a technical error. I tried multiple times with the same result. When I contacted customer service, I was advised to try again later or use a different browser or the mobile app, but the same error continued to occur. I later attempted to start a new savings account application through the app, only to go through the same process and receive another application number that again ended in an error. Although Marcus markets itself as a 24/7 online bank, opening an account required multiple calls to customer service, which appears to be available only during business hours. The website and app experienced repeated technical issues that support was unable to resolve. After several attempts, I decided to stop the process. I’m sharing this feedback in the hope that these technical and support issues can be addressed for future customers.

I’ve been trying to close my deceased mother’s account for over 2 months. I’ve called 4 times now, each call taking over 30 minutes. I submitted the requested form promptly, and each call confirmed and requested the status. On the last call I again told the rep I was calling about CD account for my deceased mother. After taking my info, the rep then asked if my mother could come to the phone. My issue wasn’t resolved so I asked to speak to a supervisor. Rep said it would take one to three days for a call back.