Marcus by Goldman Sachs®Reviews of marcus.com

I would give them a negative 0 if possible. I opened an individual CD two days ago. Now im trying to open a joint CD with my spouse. I spent 1 hour and 10 minutes on the phone with them trying to get this done. they are unable to verify my spouse account information. So it cant be done according to our latest call. So how would any major corporation backed by Goldman Sachs not be able to receive money. This is is worst customer service imaginable. They admit knowing of this issue and it being checked by engineering. ABSOLUTE INCOMPETENCE, RUN THE OTHER WAY, DONT INVEST. single account only REALLY!!

Fact: ACH funds transfer, between my two banks, US Bank and ES Bank, takes almost "instantaneous" on the same day. Fact: ACH funds transfer between Marcus and these two Banks, forces me to await Min. 5-business days or even took 10 days in my past experience. Nothing but inconvenient. This is one of the drawbacks of using service offered by Marcus by Goldman Sachs.

I needed to wire my down payment to a Title Company to purchase my home. They couldn't transfer to an account that I did no own. What? Buying a home is not unusual. In speaking with a supervisor I shared they were jeopardizing my ability to close on my home and she said oh, sorry. Then she sent the funds via ACH to an account I own, NOT EVEN A WIRE. What a joke of a service.

I signed up for a promotion whereby if I put a certain amount of money in the bank, and left it there for 90 days, it would earn a cash bonus. When I called about 2 months later to find out the status (was not expecting the cash bonus yet, but wanted to make sure I would get it in a timely manner), the representative told me I was NOT signed up for the bonus. I am 100% certain I did sign up for it, including adding a "promotion code". When I pushed back against the person on the phone, she asked me if I wanted to talk to someone else. I said, yes...whoever can rectify this situation. She asked me who I specifically wanted to talk to...and I said again whoever can resolve this and explain why I was not eligible. She again asked who specifically I wanted to talk to...and of course I do not know the right person. Did this a couple of more times before I gave up. Will NEVER use this bank again!!!!

terrible experience!! I transfered a substantial amount of money and for an unknown reason they restricted the account and denied access to my funds.. I hardly ever leave such a negative review and feel being taken advantage . Customer service is terrible with no help...I am so STRESSED! reading the reviews i realize am not alone.

They didn't let me use my money after the funds became available to use. I didn't have the money in there long enough was the excuse.

Deserves it's bad reviews. It operates in a very underhand way. You are limited on withdrawals to an absurdly low amount and you cannot close it until you drip feed withdrawals to a base amount. The regulator should not allow this. I am sure it is buried in their terms and conditions but have you seen how long they are?! I am contemplating referring them to the Ombudsman but really teh Regulator should be a bit more on top of these sort of operations.

They offered a $$1500 bonus for a 90 day deposit of $100,000. I complied with that met all of the details however on another Marcus account, I actually moved some money. A small amount they utilized the movement of any funds on any of my accounts that disqualified my bonus because in the very, very very fine print on their offer it says you can’t move any money in or out for the 90 day. period on any account that you have with Marcus so today I closed all my accounts what a horrible distrustful fiduciary nightmare this turned out to be. trust Marcus Bank with my money NEVER.!!!!!!! SHAME ON ME FOR NOT LOOKING UP THEIR RATINGS BEFORE DOING BUSINESS WITH THIS HORRIBLE SO-CALLED FINANCIAL INSTITUTION TOTALLY UNBELIEVABLE. THAT COMPANY IS LARGE AS GOLDMAN SACHS OPERATES SUCH WAYS.