Marcus StoreReviews of marcus-store.com

Quality jacket, ease of ordering

My initial order was placed incorrectly. Specifically, there were items that in the order that I did not want to receive or pay for. Ultimately everything was resolved due to the exceptional customer service that was provided. I had constant feed back as the problem was addressed and resolved. I am very pleased with the items that I did order. I would not hesitate to purchase additional items in the future.

I ordered a Harry Stone jacket from them on 9/9 /2025 and when I was sent a tracking email, it didn't work and when resent, still didn't work. Finally the jacket arrived (later than promised), it didn't fit, even though I had ordered based on the chart on their website. After receipt on 9/19/2025 I wrote them for instructions to swap it for the correct size. They told me to keep it and offered a 30% discount on another one. Red Flags! They also told me I could return it if I pay the shipping........to Bosnia! Their website states "Hassle Free Returns" and "100% Satisfaction Guaranteed". The jacket I received did not have a "Country of Origin" label on it as required by the FTC. I plan on filing a complaint with the FTC for the lack of the label, deceptive advertising and posting false reviews. **UPDATE** I disputed my charge with my credit card and got a refund for my purchase.

The order was confirmed with an expected delivery of 4-8 days. There was also a statement that I would be updated every step of the way. Once I was notified it had shipped, I received no updates. The link to the shipping site never worked. It took 16 days for the coast to arrive. No response to email inquiries. Good news is that the coats are really neat and I look forward to wearing them this fall.

I bought two Harry Stone jackets sizes were not right. Took forever to get here. Return policy is pitiful. You would just be better off selling on eBay because you'll never get your money backNever deal with this company ever.

The jacket is what they advertised and very good communication.

Love the jacket! Company checks to make sure everything arrived and that the item is what you ordered. Thank you!

Don't use this company! ** Update: As of 9/14, still have not received any discount "code". Received a jacket my wife ordered for me. The jacket was actually very nice. However, I wanted to exchange it for a different color. IMPOSSIBLE!! To exchange an item, YOU must pay to ship your return to Italy! That's about $50.00.... OR...you can keep the product and they will send you a 30% discount code for use on your next purchase. EXCEPT..they never send the "code". Here's the actual response when i asked where the code was: "It seems there may have been a hiccup in sending the discount code. We apologize for the inconvenience. Please let me investigate this quickly for you. Rest assured, you will receive the 30% discount code to use for your future purchase."