Marcus StoreReviews of marcus-store.com

I had ordered jackets and received shipment 3 days later than 2-8 days promised. The shippers keep changing and with the tracking number changes. I had ordered as gift, but the person departed …. So now useless.unreliable delivery The material is good, but the design has basic flaws. The 2 front pockets are not at breast level but very near the shoulder ,…. The same is true for inside pocket. Very ergonomically incorrect placement of pockets. Very inconvenient to use. The website presentation gives a false view and is deceptive

I ordered a jacket ($100) and they sent the wrong size. When I contacted Marcus to advise of the error, they said that I would have to pay the return freight to Europe ($45Canadian). Nothing but terrible service. I would not recommend buying from this store. Nothing but money hungry scammers.

Tracking info after shipping notification was received by me and indicating that falconexpress.org had the parcel has not had an update for ten (10) days. Requests for info to Marcus-store and falconexpress.org have gone unanswered. Telephoned Marcus-store this morning and got recording saying they are very busy and will call back. No responses are worrying about validity of this business.

They claim my order was shipped september eigth. It has yet to turn up at my end - three months OUGHT to suffice, Even in shipping to Norway. So I’ve obviously been ripped off, and I have no choice but to warn everybody against ordering from Marcus store. And that makes me a little sad, because that jacket looked real neat. Good bloody riddance.

Item itself was as advertised and pictured. However, for an e-store the return policy is the worse I’ve ever encountered, especially for an online clothing retailer. Although sizes and measurements are posted, the true fit of a garment can only be determined once it is tried on. My jacket was too big, and I wanted to exchange it for a smaller size. My only options were to either pay $79 to return a $100 jacket (the $100 would be reimbursed, but I would have to again pay $100 to get one in the proper size, net result $79 more for the item), or keep the jacket that didn’t fit and get 20% the purchase of the correct size, net result again $80 extra. Neither I nor any member of my family have encountered such a skewed return/exchange policy with an online clothing retailer. Buyer beware!

It took entirely too long to fill the otder. You debited my account on 9/30/2024. Nothing happened for two weeks, so I called. I was stonewalled and received notice the jacket was back ordered. No option to cancel was offered and no specific delivery date. At any rate I gort the jacket on 10/24/2024. Its a good quality, but the sleeves are longer than other like sized products. I will keep the jacket,but will not do further business with your company. The one person I talked to was very condesending, and your customer service program is obviouly broken. I might have thought of exchanging the jacket, but could learn little of the sizing and just don't trust your business practices. I should have not been billed until ship date. These are my thoughts to date.

Return policy on previous purchase cumbersome and expensive. Why should I have to pay to return goods all the way to Italy ?? My jacket which was too large cost CAD 105 but shipping with tracking to return was CAD 84 ! Not worth it to bother. Didn’t even offer or provide a shipping label that could be printed - and also disliked the nonsense of having to send photos of the packaging and goods - ridiculous.

I got the jacket but the inside pocket was not sown on one side.