Marcus StoreReviews of marcus-store.com

I am a 79 year old senior planning a last memorable travel experience. My partner and I have booked for 45 days of cruising Eastern European rivers and ocean. Clothing to cope with much warmer climates is essential, yet also having additional layers for the transit and latitude variations is also necessary. I logged into Marcus-Stores New York. In my enthusiasm and impatience I didn’t allow for communication time lag between business hours in New York and New Zealand. Nor did I consider that staff do not work 24/7! The result was that I duplicated an order thinking that my first chosen items had got lost in processing. I had also added a couple of additional items to the later order. Marcus &Co processed both orders and debited my credit card for each. It is fortunate that the Sales Executive David ‘N’ had communicated several times and we built a series of healthy communications. The immediate thought was ‘Is this a Scam!’ Without a named sales contact I would have been stressed out for days. Happy result. Yesterday I received: Delivery of the first order Full refund of duplicated order. Summary: Marcus’ has an interesting range of fashionable, value for money casual wear. Good fabrics, well priced, value for money paid. Shoppers are given online sizing guides for USA, Europe and UK markets. There is also a recommendation that you provide your personal measurements. This makes you know your current sizing to compare against charts before you order. It also helps if you receive a wrong size and wish to return the product. In summary: I found Marcus-Stores of New York To have a great range of menswear To be competitively priced To offer great specials at discounted prices To have person to person contact To be honourable and trustworthy if you have a problem. I would definitely shop again. Well done Marcus -Stores, and the sales contact David ‘N’ Warwick of Northland, New Zealand A satisfied Senior

That 30% discount I thought was offered to me by you in good faith. But apparently that's not the case. And what you're saying is your customers can send messages to one another. That means you are not in control of your web site. And now you want me to write you a good review so you can give me a 20% discount!! Dude, you are not ready for prime time.

I ordered a jacket ($100) and they sent the wrong size. When I contacted Marcus to advise of the error, they said that I would have to pay the return freight to Europe ($45Canadian). Nothing but terrible service. I would not recommend buying from this store. Nothing but money hungry scammers.

Great product for a very reasonable price. Excellent style & fabric of the jacket I ordered not some cheap unnatural fabric that is illfiting. The fact that it comes from CN could be the tracking issue for some but I'm completely happy particularly if I'm not purchasing from a US made product it's from Canada ! Our nearest & dearest friend!

Good styles, well made, and the price is right. Be careful, though, and follow their sizing guidelines closely. They are very helpful when you have questions.

I purchased the Harrington Jacket online, but they warned me of the size differences between the US and UK/Europe. So I changed the medium to a large. Unfortunately they did not enlighten me to the fact one would not receive the jacket for a week or more. The normal delivery Is three days or so. But by the time it arrived one was already in the UK. However on their website delivery was free, and one had changed the delivery address before leaving. It still arrived at the US address. Now this jacket is available for between $40-70. But the delivery to the UK cost $73. I will not be purchasing from them again. Too much hassle, aggrevation, messing around and just plain incompetence.

What made it a good experience were the helpful email contact l received over returning an item l liked but that was too big for me.

I had a very good experience with Marcus Store. The website was easy to use and the team was great about checking in to make sure I had selected the right size of jacket. Delivery was speedy. The jackets I ordered fit perfectly and the quality is superb.