Marcus StoreReviews of marcus-store.com

I ordered two jackets (size 2XL) for £62.40, but when they arrived, they were far too small (?mislabelled). Other jackets/clothes I have from other suppliers in size 2XL fit perfectly. Following very detailed instructions, I returned them (P&P cost £15.85), but had to send them to an address in Italy because they do not have a UK depot! After two weeks, tracking info. on the Royal Mail website showed they had not been accepted there and were on their way back to me! As at 12/01/26, they have not arrived; Marcus Store don't know where they are; and I still haven't received a refund! Very poor!!

I had ordered two Jackets from the Marcus Store during the past holiday season and somewhere along the way in transit/delivery - it disappeared! I reached out to the customer service rep - "David" in my case, and he was very helpful, we stayed in constant contact via email and after coming to the conclusion that the jackets had gotten lost, the Marcus Store sent out a new shipment of my jackets that I ordered! Wow!! What a company - in a world where it seems that everyone is quick to blame it on the next guy, tell you to reach out to this person or that person and just beat around the bush until there's no solution to the problem but to just give up and take it as a loss - David representing the Marcus Store was present, kept me updated, and I got my Jackets! I love mine and the other was a present to my brother, they fit true to the size, and the style is awesome with the plaid liner I gotta say that as an average customer - I feel heard and accounted for, David and the Marcus Store really did right by me and for that reason I felt it absolutely necessary to let anyone considering a purchase from this company know that this is a business that appreciates their customers and does the right thing to assure satisfaction, an Absolute A+ Thank you David! Thank you Marcus Store!!

I ordered 2 Jackets on December 17 and received them on the 30th. Very quick considering they were coming from overseas. The company kept me updated throughout the shipping process. I did reach out to them one time as the shipping information seemed to pause. The company reached out that same afternoon saying they would check on process, the next day the jackets were delivered and the shipping information was updated. The jackets were wrapped very nicely and both jackets are exactly as described as their website. I am very pleased with company.

Good marketing, however low quality product line. Sizing completely off. Non existent return policy. Big time buyer beware.

I purchased a jacket from Marcus Store that was advertised in Canadian dollars, but the price switched to USD at checkout. The tracking link provided initially did not work, and it took several emails before a functioning one was sent. The jacket I received was not true to size. I ordered a Large, but the fit was closer to a Small, with sleeves that did not reach my wrists. The internal label showed an “L” along with non‑English characters, but the sizing was significantly off. When I attempted to return the item, I learned that I would be responsible for all return shipping costs, and the package would need to be sent from Vancouver Island to a small town in Italy. This made the return impractical and costly. Based on my experience, the pricing, sizing accuracy, and return process were not as expected.

I ordered 2 jackets and based on the reviews and recommendations ordered a Large and fits great. The quality of jacket is incredible. I would recommend

Horrible experience with the store！ I ordered jacket with first showing a price in Cad$, but was charged with the same number but in US$ (~45% higher!). I contacted the store right away to cancel the order (through the website messaging, e-mail and phone call). I was still told the next day the cancellation cannot be done as the goods was sent out for shipping. Strange enough the track number for shipping was never working! It is just like a scam operation!

I still haven't received my order, that I placed almost a month ago. Any response from the Marcus store or their shipping company,Falcon Express, has been from BOT written emails. Terrible customer service!